---
title: "Customer Relationship Management System"
ocid: "ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH NORTHAMPTONSHIRE COUNCIL"
published: "2022-08-22"
---

# Customer Relationship Management System

Buyer: NORTH NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf.json)

## Summary

The North Northamptonshire Council has recently awarded a contract for a Customer Relationship Management System. The contract, valued at £493,277, will be in effect from September 30, 2022, to September 29, 2026. This procurement opportunity was conducted using the selective procurement method as a call-off from the G-Cloud 12 framework agreement. The Council, located in CORBY, East Midlands, sought a supplier through their e-Procurement portal. The contracting authority is North Northamptonshire Council, and the main procurement category is services.

This tender presents an opportunity for businesses, especially those providing Customer Relationship Management software and related services, to engage with the public sector. SMEs and VCSEs are encouraged to participate in this procurement process. Potential suppliers can access further details on the Council's e-Procurement portal. Businesses interested in service contracts within the CPV categories of Customer Relation Management software package and development services would find this opportunity well-suited for growth and expansion.

## Notice

North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide a Customer Relationship Management System, in line with the requirements of its detailed specification. The Council is pursuing award of this contract using the G-Cloud 12 framework agreement (RM1557.12), operated by Crown Commercial Service (hereafter referred to as "CCS"). The award will be conducted using the Council's e-Procurement portal, which can be found at: https://in-tendhost.co.uk/nnc/aspx/Home. Additional information: This procurement will be managed and awarded using the Crown Commercial Service (CCS) Framework Agreement for G-Cloud 12 (RM1557.12).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d1b7e222-4792-4f54-aa66-8a2e48582a49 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2022 |
| Submission deadline | 4 Aug 2022 |
| Future notice date | Not specified |
| Award date | 21 Aug 2022 |
| Contract period | 29 Sep 2022 - 29 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £493,277 |
| Lots value | Not specified |
| Awards value | £493,277 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH NORTHAMPTONSHIRE COUNCIL |
| Locality | CORBY |
| Post town | Northampton |
| Postcode | NN17 1QG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Lloyds |
| Westminster constituency | Corby and East Northamptonshire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLACECUBE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services
- 79342300 - Customer services

## Release History

- 22 Aug 2022 at 14:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d1b7e222-4792-4f54-aa66-8a2e48582a49

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d1b7e222-4792-4f54-aa66-8a2e48582a49
  22nd August 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/nnc/aspx/Home
- https://in-tendhost.co.uk/nnc/aspx/Home.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ffe3fd8-6174-451c-bf99-b65c0d40afbf.json.