---
title: "Pager rental and Support Services"
ocid: "ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RUH - CORPORATE DIVISION"
published: "2025-02-21"
---

# Pager rental and Support Services

Buyer: RUH - CORPORATE DIVISION  
Current stage: Award  
OCID: ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a.json)

## Summary

The Royal United Hospitals NHS Foundation Trust (RUH) has completed the procurement for Pager Rental and Support Services, classified under the CPV code 32344220 for Radio Pagers. This procurement, facilitated by the RUH - Corporate Division, utilised a selective tender process calling off from a framework agreement. The contract was awarded to Multitone Electronics P L C on 1st January 2026, with an initial value of £179,166 and a contract period from 1st January 2026 to 31st December 2028. The pager system, crucial for emergency communication, especially in areas with poor mobile signal, will now include the installation of onsite servers to ensure 24/7 reliability, addressing previous concerns raised by internet disruptions.

This tender presents considerable business growth opportunities, particularly for companies specialising in communication technology and support services. Businesses experienced in the healthcare sector and those capable of providing reliable, secure, and efficient communication solutions would be well-suited to such contracts. The emphasis on enhancing patient care and management of critical situations through improved response times and secure messaging systems is a strategic area for technological innovation and service enhancement, promising substantial market potential in healthcare communications infrastructure.

## Notice

Royal United Hospitals NHS Foundation Trust (RUH) has always depended on pagers as a key communication tool for clinical staff. These wireless devices provide timely, reliable, and secure messaging in critical situations, enabling quick receipt of alerts, emergency messages, and patient updates. Pagers help staff respond quickly in urgent situations, especially in areas with poor mobile signal, by prioritising urgent messages. They improve response times, streamline workflows, ensure clear communication, and ultimately support better patient care and management of critical situations. Additional information: The initial contract involved leasing cloud-based servers to process the pagers, along with audio distribution units and other peripheral equipment. Although it was recommended to install onsite servers as well, this was not implemented, leading to complete reliance on the internet-based solution. Pagers are essential for crash teams in the emergency departments and must operate efficiently 24/7. Due to unexpected internet disruptions, there have been two critical incidents where the crash teams arrived just in time, raising concerns about patient health and safety being at risk. As a result, the project team decided to install two onsite servers to ensure the pagers function reliably.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c5b6e59-cf1a-49d2-a2f1-8b90a8b17eea |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 29 Jan 2025 |
| Future notice date | Not specified |
| Award date | 21 Feb 2025 |
| Contract period | 1 Jan 2026 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £179,166 |
| Lots value | Not specified |
| Awards value | £179,166 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RUH - CORPORATE DIVISION |
| Locality | SALISBURY |
| Post town | Salisbury |
| Postcode | SP2 8BJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Downton & Ebble Valley |
| Westminster constituency | Salisbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MULTITONE ELECTRONICS P L C |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32344220 - Radio pagers

## Release History

- 21 Feb 2025 at 12:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0c5b6e59-cf1a-49d2-a2f1-8b90a8b17eea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0c5b6e59-cf1a-49d2-a2f1-8b90a8b17eea
  21st February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3009af4f-f61d-4b82-b6df-a4eae01e484a.json.