--- title: "A Deliberative Enquiry Approach to Engage residents on the Development of the Council's Digital Services" ocid: "ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DUDLEY METROPOLITAN BOROUGH COUNCIL" published: "2019-04-02" --- # A Deliberative Enquiry Approach to Engage residents on the Development of the Council's Digital Services Buyer: DUDLEY METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43.json) ## Summary Dudley Metropolitan Borough Council is currently conducting a tender titled "A Deliberative Enquiry Approach to Engage residents on the Development of the Council's Digital Services". This procurement is classified under market research services within the services category and is based in Dudley, West Midlands. The tender process is at the active stage, with a submission deadline of 26th April 2019. Following this, the contract is scheduled to commence on 3rd June 2019 and will run until 30th September 2019. The procurement method is open, specifically an open procedure below the threshold. This tender presents a significant opportunity for agencies with expertise in market research and community engagement to support the council's digital transformation agenda. Businesses, particularly SMEs, that specialise in user engagement, research consultancy, or research and development services will find a good fit for their skills in this project. The selected provider will be expected to emphasise the social value of their service delivery, thereby allowing them to contribute positively to the local community while enhancing their business profile and experience. ## Notice Dudley Metropolitan Borough Council is seeking a highly experienced agency to identify and recruit people within the Dudley community and to use a deliberative enquiry approach to engage residents on the development of its digital services and how they can be supported to change the way they interact with the council. Dudley's Council Plan 2016/19 has a priority of "One council, building an effective and dynamic organisation", which articulates an ambition of improving the way that residents interact with the Council, as well as reducing the cost of transactions, by implementing a digital self-serve platform (online customer account). In 2016 Corporate Board therefore approved a Digital Transformation Programme of delivery, which included the implementation of a Digital Platform for the Council, with the broad aims of: Enhancing citizen interactions; Improving efficiency (including case management); and Creating significant savings by moving services online/improving self-service. Dudley Council is encouraging organisations / companies, including SME's, to consider the 'Social Value' aspect of their proposed service delivery in projects. The successful provider will be expected to demonstrate how they will support this. Additional information: This exercise is being conducted in electronic format. Documents will be published to the Dudley MBC Black Country Business website. If you wish to take part please register with Dudley MBC e-tendering website (www.blackcountrybusiness.co.uk) and select the Register/Sign In button which is located on the left hand side of the Homepage. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/806dfea1-bdfd-4ee3-8e25-d2fa2270889c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Apr 2019 | | Submission deadline | 26 Apr 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Jun 2019 - 30 Sep 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DUDLEY METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Dudley | | Postcode | DY1 1HF | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG36 Dudley | | Local authority | Dudley | | Electoral ward | St. James's | | Westminster constituency | Dudley | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73000000 - Research and development services and related consultancy services - 73200000 - Research and development consultancy services - 73210000 - Research consultancy services - 73300000 - Design and execution of research and development - 79310000 - Market research services ## Release History - 2 Apr 2019 at 16:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/806dfea1-bdfd-4ee3-8e25-d2fa2270889c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/806dfea1-bdfd-4ee3-8e25-d2fa2270889c 2nd April 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/blackcountryportal/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.dudley.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-301394fa-a912-4c51-8704-65e754deda43.json.