---
title: "Brunel ITSM Service Desk Software"
ocid: "ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRUNEL UNIVERSITY LONDON"
published: "2022-12-09"
---

# Brunel ITSM Service Desk Software

Buyer: BRUNEL UNIVERSITY LONDON  
Current stage: Award  
OCID: ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b.json)

## Summary

The buying organization for this procurement process is Brunel University London. The title of the procurement is "Brunel ITSM Service Desk Software," falling under the services industry category. The procurement stage is an award, with a selective procurement method. The contract period starts on 25th November 2022 and ends on 5th May 2024, with an option to extend. The tender period ended on 17th November 2022, with a contract value of £325,000.

This tender for IT Service Management Service Desk Software by Brunel University London offers opportunities for businesses providing software packages and information systems. Small and medium-sized enterprises (SMEs) could find this opportunity well-suited for competing due to the contract's nature and value. Businesses in the IT services industry, particularly those experienced in providing service desk software solutions, could benefit from participating in this selective procurement process.

## Notice

Contract for the provision of IT Service Management Service Desk Software for up to 150 users. This contract has been awarded on a Call-Off Contract via G-Cloud 12 Framework Agreement (RM1557.12)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d3d42b33-076e-4a21-8f2c-b7651d91f3fc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Dec 2022 |
| Submission deadline | 17 Nov 2022 |
| Future notice date | Not specified |
| Award date | 21 Nov 2022 |
| Contract period | 25 Nov 2022 - 5 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £325,000 |
| Lots value | Not specified |
| Awards value | £287,967 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRUNEL UNIVERSITY LONDON |
| Locality | UXBRIDGE |
| Post town | Southall |
| Postcode | UB8 3PH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Hillingdon |
| Electoral ward | Colham & Cowley |
| Westminster constituency | Uxbridge and South Ruislip |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Dec 2022 at 11:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3d42b33-076e-4a21-8f2c-b7651d91f3fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d3d42b33-076e-4a21-8f2c-b7651d91f3fc
  9th December 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b.json.