---
title: "UKSBS ServiceNow renewal"
ocid: "ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2025-06-13"
---

# UKSBS ServiceNow renewal

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc

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## Summary

The UK Shared Business Services Limited (UKSBS), located in Swindon, England, has completed the procurement process for the "UKSBS ServiceNow Renewal," underlining its requirement for a ServiceNow ITSM Solution. This award falls within the "Software package and information systems" industry category. The contract, obtained through a selective procurement method calling off the CCS G-Cloud 14 framework agreement, was awarded to SoftCat Plc with a total value of £910,698.12. The contract period spans from 28th June 2025 to 27th June 2027, with key procurement stages including the tender period ending on 20th May 2025 and the award officially published on 13th June 2025.

This procurement offers significant opportunities for growth, especially for businesses engaged in or aspiring to work within the IT and software solutions sector. Companies focusing on providing comprehensive software package solutions, like ServiceNow ITSM, would find this domain particularly advantageous. Although this specific contract has been completed, similar tenders can offer lucrative chances for medium to large-scale enterprises capable of delivering robust IT services, thereby facilitating potential market expansion and the establishment of long-term service relationships with governmental bodies and large organisations. Small and medium-sized enterprises (SMEs) should also stay vigilant for frameworks like the CCS G-Cloud that may favour their participation in future tenders.

## Notice

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** UK Shared Business Services (UKSBS) had a requirement for the provision of a ServiceNow ITSM Solution. This procurement is being concluded under the CCS G-Cloud 14 (RM1557.14) framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50efebc4-42c1-460d-8719-542b27f8da91 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jun 2025 |
| Submission deadline | 20 May 2025 |
| Future notice date | Not specified |
| Award date | 19 May 2025 |
| Contract period | 27 Jun 2025 - 27 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £910,698 |
| Lots value | Not specified |
| Awards value | £910,698 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1UH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Jun 2025 at 19:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/50efebc4-42c1-460d-8719-542b27f8da91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50efebc4-42c1-460d-8719-542b27f8da91
  13th June 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/631bd314-418d-4803-84a8-9f58490b4568

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc.json.