---
title: "Bilingual Labelling Software Service"
ocid: "ocds-b5fd17-303afd7e-cb2e-4882-985a-7f8cb770e600"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-303afd7e-cb2e-4882-985a-7f8cb770e600"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-303afd7e-cb2e-4882-985a-7f8cb770e600.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-303afd7e-cb2e-4882-985a-7f8cb770e600.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2024-09-25"
---

# Bilingual Labelling Software Service

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-303afd7e-cb2e-4882-985a-7f8cb770e600

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## Summary

NHS South, Central and West Commissioning Support Unit has recently completed a procurement process for a Bilingual Labelling Software Service to be used across NHS Frimley ICS. The contract was directly awarded to Druginfo Ltd (Written Medicine) under the G-Cloud 13 framework. This service, valued initially at £50,000 for a 1-year term starting from 1st August 2024, with a potential extension bringing the total value to £100,000, aims to support pharmacies and hospitals by providing software that can translate and print medication information in multiple languages. This initiative, classified under the IT services industry (CPV 72000000), will operate within the South East region of the United Kingdom. The procurement method used was selective, being a call-off from a framework agreement, and the process has now reached the award stage as of 25th September 2024.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with expertise in software development and multilingual support. SMEs and VCSEs are especially well-suited to participate, given their ability to offer innovative solutions tailored to specific community needs. The project seeks to improve medication adherence and enhance patient safety by making information accessible to non-English speaking patients, thereby reducing health inequalities. This creates a valuable niche for businesses to contribute to public health improvements while expanding their service offerings within the healthcare sector.

## Notice

NHS Frimley ICB sought to commission a software that can be used by pharmacies and hospitals across the NHS Frimley ICS footprint to translate and print medication information, instructions and warnings. Printed labels in different languages were a requirement, along with bi-lingual labels (English + second language) to support patients, by giving them a better understanding of how to take their prescribed medication, helping to reduce errors, improve medication adherence and enhance patient safety and experience. The purpose and aim to source a software that will improve the quality of services by translating medication directions into other languages thereby supporting people to take their medication correctly and safely. It will help reduce health inequalities by helping people who may not have English as their first language to take their medication as the clinician instructs them to. The Commissioner is directly awarding a contract to Druginfo Ltd (Written Medicine) in accordance with the G-Cloud 13 (RM1557.13) guidance. The total value of the initial 1 year contract term is PS50,000 (Exc VAT) with an optional extension of one period of up to 12 months, giving a maximum possible contract value of PS100,000 (Exc VAT). The initial 1 year contract period will commence on the 1st August 2024. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner(s). Additional information: The contract value of this procurement is under the threshold that is subject to the full regime of current EU procurement legislation and governed by the Public Contracts Regulations 2015. Therefore, the rules of this Regime do not apply.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5bd1279c-930a-42ad-827e-b1545d45407f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2024 |
| Submission deadline | 31 Jul 2024 |
| Future notice date | Not specified |
| Award date | 22 Sep 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | WINDSOR |
| Post town | Slough |
| Postcode | SL4 3DP |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Windsor and Maidenhead |
| Electoral ward | Old Windsor |
| Westminster constituency | Windsor |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DRUGINFO LTD (WRITTEN MEDICINE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Sep 2024 at 15:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5bd1279c-930a-42ad-827e-b1545d45407f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5bd1279c-930a-42ad-827e-b1545d45407f
  25th September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-303afd7e-cb2e-4882-985a-7f8cb770e600. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-303afd7e-cb2e-4882-985a-7f8cb770e600.json.