---
title: "PAN2300 - Emergency Repairs Call Handling Service"
ocid: "ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2021-06-04"
---

# PAN2300 - Emergency Repairs Call Handling Service

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596)  
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## Summary

The procurement process revolves around the Leicester City Council’s tender titled "PAN2300 - Emergency Repairs Call Handling Service," aimed at enhancing their responsive repairs service for over 21,000 properties. The contract falls under the telecommunications industry category, specifically focusing on communication and related equipment. The contract period commenced on 1st April 2020 and is set to conclude on 31st March 2023. The procurement method employed was an open procedure, and the tender was completed with a total contract value of £220,000. The award of the contract was made on 11th March 2020, and the notice was published on 4th June 2021.

This tender presents substantial business opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in telecommunications and emergency services. Businesses that can provide telephone-answering solutions or technical support for communication systems are particularly well-suited to compete. Engaging in such contracts can aid in expanding market reach while supporting public sector services that are crucial for local communities.

## Notice

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ed898844-0cd1-4a71-af59-87e10cf971b3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2021 |
| Submission deadline | 7 Feb 2020 |
| Future notice date | Not specified |
| Award date | 11 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | Not specified |
| Awards value | £187,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE PSG |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32500000 - Telecommunications equipment and supplies
- 79510000 - Telephone-answering services

## Release History

- 4 Jun 2021 at 09:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ed898844-0cd1-4a71-af59-87e10cf971b3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ed898844-0cd1-4a71-af59-87e10cf971b3
  4th June 2021 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=8db240d2-1323-ea11-80fc-005056b64545
  Advert

## Notice URLs

- http://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596.json.