---
title: "High Intensity User Services"
ocid: "ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CENTRAL NORTH WEST LONDON NHS FOUNDATION TRUST"
published: "2025-11-20"
---

# High Intensity User Services

Buyer: CENTRAL NORTH WEST LONDON NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc.json)

## Summary

The procurement process for "High Intensity User Services" was conducted by the Central North West London NHS Foundation Trust, focusing on hospital support services across the four North West London Boroughs of Brent, Harrow, Kensington & Chelsea, and Westminster. This process, operating under an open procedure above the threshold, concluded its tender stage on 30th June 2025, with the contracting period spanning from 2nd July 2025 to 2nd July 2026. The award was made to The British Red Cross, with the total value amounting to £975,000. The procurement is categorised under services, and primarily targets the healthcare sector in the United Kingdom.

This tender presents significant opportunities for businesses involved in healthcare support services, particularly those capable of handling high-intensity user requirements. As the procurement method was open, it encouraged competition, allowing qualified service providers to engage in the tender process. Although specific suitability criteria excluded SMEs and VCSEs, larger organisations with the capacity to deliver comprehensive hospital support services could find growth prospects through participation in such government contracts, enhancing their portfolios and contributing to community healthcare objectives.

## Notice

High Intensity Use service across the four North West London Boroughs, including Brent, Harrow, Kensington & Chelsea and Westminster

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8bd3b21f-74a2-4e64-a00a-648e47341d61 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2025 |
| Submission deadline | 30 Jun 2025 |
| Future notice date | Not specified |
| Award date | 31 Jul 2025 |
| Contract period | 1 Jul 2025 - 2 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £368,070 |
| Lots value | Not specified |
| Awards value | £975,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL NORTH WEST LONDON NHS FOUNDATION TRUST |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85112000 - Hospital support services

## Release History

- 20 Nov 2025 at 10:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8bd3b21f-74a2-4e64-a00a-648e47341d61

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8bd3b21f-74a2-4e64-a00a-648e47341d61
  20th November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-306c1496-f1d5-4f82-b512-9e09a3cef9cc.json.