---
title: "Tenant Satisfaction Survey - AWARD"
ocid: "ocds-b5fd17-307c2f01-dd07-4239-a7a2-fa0800eb1e9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-307c2f01-dd07-4239-a7a2-fa0800eb1e9d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-307c2f01-dd07-4239-a7a2-fa0800eb1e9d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-307c2f01-dd07-4239-a7a2-fa0800eb1e9d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2023-07-05"
---

# Tenant Satisfaction Survey - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-307c2f01-dd07-4239-a7a2-fa0800eb1e9d

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## Summary

The Sandwell Metropolitan Borough Council has awarded a contract for the project titled "Tenant Satisfaction Survey" to Acuity Research & Practice Limited. The project involves delivering annual satisfaction surveys to tenants over a two-year contract with potential for extension. The contract period runs from July 10, 2023, to July 9, 2025. The procurement method used for this service contract was an open procedure, and the closing date for submissions was June 15, 2023, at 15:00hrs. The project falls under the main procurement category of services and is classified under software consultancy services.

This awarded contract presents a business growth opportunity for research and development consultancy service providers who specialize in tenant satisfaction surveys. Businesses in the West Midlands, particularly those with expertise in gathering feedback, analysing survey results, and presenting actionable insights, are well-suited to compete for this contract. The project aims to improve and develop services for Sandwell Council's tenants by leveraging contracted services to ensure timely and effective delivery of surveys.

## Notice

TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f3c4c4c-927b-4feb-9f57-686d62ced5f3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2023 |
| Submission deadline | 15 Jun 2023 |
| Future notice date | Not specified |
| Award date | 4 Jul 2023 |
| Contract period | 9 Jul 2023 - 9 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £45,981 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B70 8SZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | West Bromwich Central |
| Westminster constituency | West Bromwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 72266000 - Software consultancy services
- 73000000 - Research and development services and related consultancy services
- 73200000 - Research and development consultancy services
- 73210000 - Research consultancy services

## Release History

- 5 Jul 2023 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4f3c4c4c-927b-4feb-9f57-686d62ced5f3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f3c4c4c-927b-4feb-9f57-686d62ced5f3
  5th July 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/sandwellmbc

## Provenance

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