---
title: "T0472 Customer insight - influencing planning, delivery, and outcomes of maintenance"
ocid: "ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-08-22"
---

# T0472 Customer insight - influencing planning, delivery, and outcomes of maintenance

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5

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## Summary

The National Highways is seeking customer service initiatives to influence planning, delivery, and outcomes of cyclical maintenance through a selective procurement method. The tender titled "T0472 Customer insight - influencing planning, delivery, and outcomes of maintenance" falls under the industry category of Research and development services and related consultancy services. The contract value is £138,312.64 GBP with the tender period ending on 12th July 2023 and the contract period spanning from 14th August 2023 to 30th June 2024 in London, United Kingdom.

This opportunity presents a chance for businesses specializing in customer service and research to collaborate with National Highways. Small and medium-sized enterprises (SMEs) could particularly benefit from this tender. With a focus on enhancing maintenance planning and outcomes, businesses with expertise in asset management and customer service are well-suited to compete in this selective procurement process.

## Notice

National Highway's SES, Asset Management Development Group (Maintenance Requirements team) is looking to set up a contract for provision of a range of customer service initiatives to influence planning, delivery, and outcomes of cyclical maintenance. You will work with Operational Directorate in their planning and delivery of cyclical maintenance plans to assure they are meeting the needs of the customer. The task will also contribute to achieving the outcomes listed in GM 701 - Asset Delivery Asset Maintenance, and GS 801 - Asset Delivery Asset Inspections.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/41ec9a2f-7dc1-4caf-aee3-1b798d40a078 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2023 |
| Submission deadline | 12 Jul 2023 |
| Future notice date | Not specified |
| Award date | 15 Aug 2023 |
| Contract period | 13 Aug 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £138,312 |
| Lots value | Not specified |
| Awards value | £138,312 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPATS ATKINS AND CH2M JOINT VENTURE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 22 Aug 2023 at 10:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/41ec9a2f-7dc1-4caf-aee3-1b798d40a078

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/41ec9a2f-7dc1-4caf-aee3-1b798d40a078
  22nd August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bfb2f167-eb93-4ec8-b740-dfcb62312f1d
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5.json.