---
title: "WHPC00290"
ocid: "ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WALSALL HEALTHCARE NHS TRUST"
published: "2023-10-19"
---

# WHPC00290

Buyer: WALSALL HEALTHCARE NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130

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## Summary

The Walsall Healthcare NHS Trust has awarded a contract for NHS Friends and Family Test and Other Surveys to Healthcare Communications UK Ltd. The tender, with the title WHPC00290, falls under the industry category of Survey services (CPV code: 79311000). It was conducted through a selective procurement method, with a contract value of £150,805.19 in GBP. The tender period ended on 26th May 2023, and the contract is set to run from 1st July 2023 to 30th June 2024. The location of the procurement is in Walsall, United Kingdom.

This contract presents an opportunity for businesses specializing in survey services, particularly those offering telephone survey services (CPV code: 79311210) and Short Message Service (SMS) services (CPV code: 64212100). Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are deemed suitable to compete for this contract. Businesses keen on implementing bespoke surveys to provide performance feedback at various levels should consider engaging in this procurement process.

## Notice

NHS Friends and Family Test and Other Surveys - Direct Award - SBS10175 - The Ability to implement bespoke surveys to provide performance feedback over dedicated period of time forensically analyse issue at a local level - Online, Paper, SMS or IVM. Reporting delivered at Trust, Departmental or local level in real time web-based reporting Additional information: NHS Friends and Family Test and Other Surveys - Direct Award - SBS10175 - The Ability to implement bespoke surveys to provide performance feedback over dedicated period of time forensically analyse issue at a local level - Online, Paper, SMS or IVM. Reporting delivered at Trust, Departmental or local level in real time web-based reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac20fdac-9d61-4b64-a470-a5d392ba2725 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2023 |
| Submission deadline | 26 May 2023 |
| Future notice date | Not specified |
| Award date | 4 Sep 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,805 |
| Lots value | Not specified |
| Awards value | £150,805 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALSALL HEALTHCARE NHS TRUST |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS2 9PR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | Pleck |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHCARE COMMUNICATIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64212100 - Short Message Service (SMS) services
- 79311000 - Survey services
- 79311210 - Telephone survey services

## Release History

- 19 Oct 2023 at 11:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ac20fdac-9d61-4b64-a470-a5d392ba2725

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ac20fdac-9d61-4b64-a470-a5d392ba2725
  19th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130.json.