---
title: "Invitation to Tender for the Provision of Support & Maintenance Services for Commercial Washing Machines & Dryers"
ocid: "ocds-b5fd17-30954520-deb5-457c-bafc-44411eb2dd74"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30954520-deb5-457c-bafc-44411eb2dd74"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30954520-deb5-457c-bafc-44411eb2dd74.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-30954520-deb5-457c-bafc-44411eb2dd74.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORSE CARE LIMITED"
published: "2018-03-20"
---

# Invitation to Tender for the Provision of Support & Maintenance Services for Commercial Washing Machines & Dryers

Buyer: NORSE CARE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-30954520-deb5-457c-bafc-44411eb2dd74

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## Summary

Norse Care Limited has issued an Invitation to Tender (ITT) for the Provision of Support & Maintenance Services for Commercial Washing Machines & Dryers. This tender falls within the electrical domestic appliances industry, specifically targeting services needed for their 19 residential care homes located in Norfolk, United Kingdom. The contract is set for 24 months, with an option for a further 24-month extension. Key dates include the tender period closing on 1st March 2018, while the contract commences on 2nd April 2018. The procurement method used is an open procedure, ensuring broad participation.

This tender presents a significant opportunity for businesses specialising in maintenance and repair services, particularly those equipped to handle commercial laundry equipment. Companies offering comprehensive maintenance packages, including call-out support, servicing, and parts supply, would be particularly suited to compete. Additionally, the tender is open to small and medium-sized enterprises (SMEs), encouraging local businesses to engage in public procurement, grow their portfolio, and establish long-term relationships with a key service provider in the care sector.

## Notice

NorseCare wishes to engage with suitably qualified bidders on the basis of a new Service Support and Maintenance Provision for its portfolio of Commercial Washing Machines and Dryers within our 19 x Residential Care Homes, within the county of Norfolk. A 24 x month contract is available with the option of a further 24 month extension period. The successful bidder will be required to work with us to provide professional advice and support alongside repair and maintenance services on a range of commercial washing machines and dryers. We are looking for a provider that will be able to offer a complete package off: 1. Comprehensive Call Out and Field Support for all of our machines at all of our locations within Norfolk with competitive response times and engineer skillset. 2. A full maintenance package which includes servicing 3. Parts ordering and fitting for repairs. 4. Supply of new kit as and when required Additional information: This ITT will be undertaken in two stages: Stage 1 will be a review of quotations (Form E) and demonstrable capability (Form D) based upon proposals submitted against this Tender NCITT0011. Stage 2 will consist of selected vendors presenting their business and their proposal in response to this ITT to the above named individual/s in the form of an on-site presentation at the NorseCare Head Offices in Norwich, Norfolk. Other NorseCare Management may be present for the presentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b7842791-a1b0-4d62-ab85-420f6f1567ec |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2018 |
| Submission deadline | 1 Mar 2018 |
| Future notice date | Not specified |
| Award date | 20 Mar 2018 |
| Contract period | 31 Mar 2018 - 1 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORSE CARE LIMITED |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR7 0HR |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Broadland |
| Electoral ward | Thorpe St Andrew South East |
| Westminster constituency | Norwich North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HUGHES PRO |

## CPV Codes

### Divisions

- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 98 - Other community, social and personal services

### Codes

- 39710000 - Electrical domestic appliances
- 50880000 - Repair and maintenance services of hotel and restaurant equipment
- 51543400 - Installation services of laundry washing, dry-cleaning and drying machines
- 98311100 - Laundry-management services

## Release History

- 20 Mar 2018 at 11:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b7842791-a1b0-4d62-ab85-420f6f1567ec
- 1 Feb 2018 at 10:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/21241143-7eea-4c40-b4ec-e0d173bb5e81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b7842791-a1b0-4d62-ab85-420f6f1567ec
  20th March 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/21241143-7eea-4c40-b4ec-e0d173bb5e81
  1st February 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/31ac8429-6962-478e-bd71-2b14cba8cdf3
  Invitation to Tender (ITT)

## Notice URLs

- http://www.norsecare.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30954520-deb5-457c-bafc-44411eb2dd74. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30954520-deb5-457c-bafc-44411eb2dd74.json.