---
title: "TOM Delivery Partner for CCG (CW95581)"
ocid: "ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-12-18"
---

# TOM Delivery Partner for CCG (CW95581)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000

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## Summary

H M Revenue & Customs (HMRC) has successfully awarded a contract titled "TOM Delivery Partner for CCG (CW95581)" under the industry category of management-related services, with a focus on specialty design services. This contract, which begins on 22 July 2024 and concludes on 21 July 2026, involves the provision of support and design for a Target Operating Model for the Customer Care Group. The procurement process employed a selective method, specifically a call-off from a framework agreement, with a total value of £4,165,000. This project aims to enhance operational planning in its first wave and develop a flexible workforce for the Customer Care Group in its second wave, all within the United Kingdom.

Securing this contract offers substantial growth opportunities for firms proficient in management consultancy and speciality design. Specifically, companies that excel in governance, process data, technology integration, and workforce skill development are well-suited for such opportunities. Although HMRC sought a large-scale supplier, the outcome of this procurement highlights the significant potential for businesses capable of delivering comprehensive operating models and workforce solutions. Interested parties should align their offerings with the strategic needs of public sector entities like HMRC to increase their chances of success in similar future tenders.

## Notice

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills. Wave 1: better use of planning in operations. Wave 2: enabling CCG to have a flexible workforce.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c8b1ba5-6265-4b8a-a4ce-238a4fa97480 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2024 |
| Submission deadline | 29 Jun 2024 |
| Future notice date | Not specified |
| Award date | 20 Jul 2024 |
| Contract period | 21 Jul 2024 - 21 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,165,000 |
| Lots value | Not specified |
| Awards value | £4,165,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARINGA PARTNERS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79420000 - Management-related services
- 79930000 - Specialty design services

## Release History

- 18 Dec 2024 at 15:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c8b1ba5-6265-4b8a-a4ce-238a4fa97480

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c8b1ba5-6265-4b8a-a4ce-238a4fa97480
  18th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1a493a38-cc1f-4b21-a2b2-30ff17a24bab

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-309c4adf-04d7-436d-b576-d72039653000.json.