--- title: "Income Officer" ocid: "ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2019-04-17" --- # Income Officer Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260.json) ## Summary Sandwell Metropolitan Borough Council is currently seeking an Income Officer to enhance its Income Management Service. This opportunity falls within the services sector and is based in West Bromwich, West Midlands. The tender, identified as SKD 117, is currently in the tender stage, with submissions due by 15:00 on 25th April 2019. The contract is set to commence on 6th May 2019, lasting for three months with the potential for extension. The role offers a pay rate of £12.60 per hour and requires agencies to submit CVs and references through the Sandwell MBC In-tend Supplier Portal. This tender presents a valuable opportunity for businesses specialising in temporary staffing solutions, particularly those with experience in income management or rent arrears recovery. Companies with a strong background in customer service and financial negotiations would be well-suited to compete for this contract. The ability to manage complex cases and deliver proactive assistance to vulnerable customers will be crucial for success in this competitive procurement process. ## Notice Income Officer Sandwell Council are looking for an income Officer to contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage We would like to hear from applicants who can demonstrate the following: * Experience of working in a rent arrears recovery or similar income collection environment * Proven experience of delivering the highest level of customer care with a clear focus on early help and prevention * Excellent customer service skills * Excellent negotiation and persuasive skills * Ability to take a proactive casework approach to recovering debt * A performance driven work ethos * A desire to help customers to sustain their tenancies * Ability to work in a highly busy and challenging environment * Highly organised and understand the importance of attention to detail * Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases * Assisting customers with Universal Credit related enquiries Essential requirements: Hours: 37 hours Start date: ASAP End date: 3 months from start date , with a possibility of extending. Rate of Pay: PS12.60 per hour (PAYE) Contract type: Agency Location: Court House, 335-337 High Street, West Bromwich Job Description and Person Specification attached. Please can the agencies send over a CV, 2x up to date references and copy of Terms and Conditions. The Council will be using the In-tend e-Tendering System for this opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to related documents. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Thursday 25th April 2019 at 15:00hrs Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Thursday 25th April 2019 no later 15.00hrs Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/963316c1-7f3a-4296-8c92-4eca313605f0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Apr 2019 | | Submission deadline | 25 Apr 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 5 May 2019 - 26 Jul 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 17 Apr 2019 at 15:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/963316c1-7f3a-4296-8c92-4eca313605f0 - 17 Apr 2019 at 15:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/963316c1-7f3a-4296-8c92-4eca313605f0 - 17 Apr 2019 at 15:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/963316c1-7f3a-4296-8c92-4eca313605f0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/963316c1-7f3a-4296-8c92-4eca313605f0 17th April 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30bcae5c-a4a4-4385-b3fe-0f4997c7a260.json.