---
title: "Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service"
ocid: "ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT"
published: "2026-04-22"
---

# Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Buyer: NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd.json)

## Summary

The NHS Midlands & Lancashire Commissioning Support Unit has awarded a contract for "Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service" in the communications network industry category, situated in England. The procurement process was conducted through a selective method as a call-off from a framework agreement. The contract, valued at £133,000, is aimed at providing professional services and digital space contact centre support, with key components like Amazon Connect webchat and autonomous surveys. The award was published on 22 April 2026, following the tender period that ended on 15 December 2025, with the contract set to run from 1 January 2026 to 31 December 2026.

Digital Space Cloud Services Limited, classified as a small and medium-sized enterprise (SME), received the contract, making it an excellent opportunity for SMEs specialising in communications network services to explore similar projects. With the focus on services such as digital contact centres and automated solutions, businesses offering cutting-edge technology in these sectors have the potential to grow and expand their reach within the public procurement space. Opportunities to partner in such projects can drive innovation and allow businesses to enhance their service offerings, fostering growth within the competitive landscape.

## Notice

The following describes the main components of the service. * Delivery of professional services * Digital Space Contact Centre Annual Software & Support * Digital Space Amazon Connect * Softphone, Reporting and Wallboard * Automated Dialler, Autonomous Surveys, Answer - where applicable * Amazon Connect webchat and directed chat where applicable * Amazon Connect and Lex Gen AI where applicable * Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b706-ca26c366e85f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2026 |
| Submission deadline | 15 Dec 2025 |
| Future notice date | Not specified |
| Award date | 19 Dec 2025 |
| Contract period | 1 Jan 2026 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £133,000 |
| Lots value | Not specified |
| Awards value | £133,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MIDLANDS & LANCASHIRE COMMISSIONING SUPPORT UNIT |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST1 2QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Birches Head & Northwood |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL SPACE CLOUD SERVICES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network

## Release History

- 22 Apr 2026 at 11:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b706-ca26c366e85f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b243168-13f1-4079-b706-ca26c366e85f
  22nd April 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/796add82-b8fe-4d80-9485-a6a4603470a7

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd.json.