---
title: "Provision of a Call Handling and Distribution Service"
ocid: "ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "CPS"
published: "2022-08-24"
---

# Provision of a Call Handling and Distribution Service

Buyer: CPS  
Current stage: Planning  
OCID: ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b

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## Summary

The Crown Prosecution Service (CPS) is planning the procurement process for the "Provision of a Call Handling and Distribution Service" under a tender initiation. The contract entails providing a telephone call handling and distribution system for police forces, with an upcoming engagement end date set for 2nd September 2022. The service falls under the Information technology services industry category, with the CPS located at 102 Petty France, London, SW1H 9EA, England. The CPS aims to implement a flexible platform to manage call waiting lists, call allocations, and offer full status reports for staff by 2023, as well as facilitate calls through Microsoft Teams.

This tender by the CPS presents an opportunity for SMEs and VCSEs to engage in providing technology services for call handling and distribution to law enforcement agencies. Businesses with expertise in information technology and communication services would be well-suited to compete for this contract. The engagement notice published on Contracts Finder outlines the requirements for the system, detailing the need for seamless call management functionalities and integration with Microsoft Teams. The tender process is in the planning stage, offering potential growth prospects for businesses specializing in innovative telecommunication solutions.

## Notice

The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will triage the call. Currently the CPS Direct team receive an average of 6,000 calls per month. The contract for the current call handling and distribution system is coming to an end in 2023, and CPS would like to procure a flexible platform that will enable call waiting lists, call allocations and full status reports for staff, as well as enabling calls to be passed to users via Microsoft Teams (as the telephony system used by the CPS). Please refer to the attached document for further information on this early engagement opportunity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9a0a345d-8a97-4dea-884a-ed8fab78d98c |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2022 |
| Submission deadline | Not specified |
| Future notice date | 2 Sep 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 24 Aug 2022 at 10:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/9a0a345d-8a97-4dea-884a-ed8fab78d98c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9a0a345d-8a97-4dea-884a-ed8fab78d98c
  24th August 2022 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f9cd660b-ace9-4082-9fae-fc8c7b81c18a
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30d126ff-cb35-49f8-aaf7-054168ac3a0b.json.