---
title: "Avaya Equipment Support and Maintenance"
ocid: "ocds-b5fd17-30dfd074-faeb-470a-ba3d-fe36008cb3ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30dfd074-faeb-470a-ba3d-fe36008cb3ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30dfd074-faeb-470a-ba3d-fe36008cb3ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-30dfd074-faeb-470a-ba3d-fe36008cb3ca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARWICKSHIRE POLICE"
published: "2025-05-29"
---

# Avaya Equipment Support and Maintenance

Buyer: WARWICKSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-30dfd074-faeb-470a-ba3d-fe36008cb3ca

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## Summary

The Police & Crime Commissioner for Warwickshire has concluded a public procurement process for the support and maintenance of Warwickshire Police's Avaya equipment. The contract was awarded to Softcat Plc through a direct award via the Crown Commercial Services RM6100 Technology Services 3, adhering to PCR 2015 regulations. This award, valued at £265,810.77 for an initial term, with potential total contract value reaching £440,521.20 if extended, will span from 18 March 2025 to 30 June 2028. The contract falls under the classification of repair and maintenance services of line telephony and line telegraphy equipment within the West Midlands region. The procurement method was selective through a call-off from a framework agreement, and the completion status indicates the tender is at the Award stage as of 28 May 2025.

This tender offers significant opportunities for businesses in the technology services sector, particularly those specialising in repair and maintenance services aligned with telephony equipment. Small and medium-sized enterprises (SME) as well as voluntary, community and social enterprises (VCSE) might find this contract particularly advantageous due to its alignment with their service and scale capacities. It provides a noteworthy platform for vendors with expertise in telecommunication infrastructure support to align with governmental frameworks and enhance their market positioning by partnering with established authorities like Warwickshire Police.

## Notice

The Police & Crime Commissioner for Warwickshire has awarded a contract for support & maintenance of Warwickshire Police's Avaya Equipment. This was a direct award via Crown Commercial Services RM6100 Technology Services 3. The award is PCR 2015 compliant. The contract is for an initial term of 39 months with the option to extend for 2 further periods of 12 months each. The lowest value provided is for the initial term total and the highest value the total if optional extensions are used.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f109e4a9-73f0-4266-8683-02d386c9701a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2025 |
| Submission deadline | 3 Mar 2025 |
| Future notice date | Not specified |
| Award date | 27 May 2025 |
| Contract period | 18 Mar 2025 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £440,521 |
| Lots value | Not specified |
| Awards value | £265,810 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE POLICE |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV35 7QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick All Saints & Woodloes |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

## Release History

- 29 May 2025 at 08:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f109e4a9-73f0-4266-8683-02d386c9701a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f109e4a9-73f0-4266-8683-02d386c9701a
  29th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30dfd074-faeb-470a-ba3d-fe36008cb3ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30dfd074-faeb-470a-ba3d-fe36008cb3ca.json.