--- title: "Out of Hours Service" ocid: "ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CAPITALESOURCING" published: "2019-08-30" --- # Out of Hours Service Buyer: CAPITALESOURCING Current stage: Tender OCID: ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb.json) ## Summary The Royal Borough of Kensington and Chelsea is inviting tenders for an 'Out of Hours Service' aimed at enhancing the local authority's housing management services. This procurement is categorised under housing services (CPV code: 70333000) and is currently in the Tender stage, with a closing date for submissions set for 2nd October 2019. The service will be critical in addressing resident needs outside of normal working hours and will be required to operate from the Council's base in London (postcode: W8 7NX). This tender follows an open procurement method, allowing wider participation from interested providers. This opportunity could significantly benefit businesses focused on customer service and housing management solutions, particularly those with experience in emergency response or out-of-hours service provision. Companies that excel in delivering exceptional customer care, and those with a robust understanding of community needs, will be well-placed to compete for this contract. The successful provider will not only contribute to effective resident support but will also gain a valuable partnership with the local authority, fostering potential for future contracts and business growth within the public sector. ## Notice The Royal Borough of Kensington and Chelsea invites tenders for providing Out of Hours Services for the local authority's housing management service. The Council provides its service during normal working hours and is seeking a provider for a limited set of its services outside of normal working hours to keep the residents safe, and as far as possible, comfortably housed until the Council service resumes. The services will be limited to taking calls from residents and either referring the work to an existing service provider/contractor, to the local authority, offering advice or taking no action other than to record the call. We need to create a positive impression and provide superior levels of customer service that meet the needs and expectations of our residents. The service has to balance the needs of individual residents with the requirements of the wider neighbourhood for the common good. The expectation is the service will be provided by industry qualified individuals with exceptional customer care skills, loyalty and integrity, who are prepared to support the residents and the Housing Management Service to deliver the best service to their community. Additional information: Please access the tender documents through capitalesourcing The asbestos policy is to be added to the ITT suite ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b4b60e4-204f-4ee1-90ad-dea632d8ae1b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Aug 2019 | | Submission deadline | 2 Oct 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 28 Jan 2020 - 27 Jan 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CAPITALESOURCING | | Locality | LONDON | | Post town | Not specified | | Postcode | W9 7NX | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLI London | ## CPV Codes ### Divisions - 70 - Real estate services ### Codes - 70333000 - Housing services ## Release History - 30 Aug 2019 at 08:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9b4b60e4-204f-4ee1-90ad-dea632d8ae1b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9b4b60e4-204f-4ee1-90ad-dea632d8ae1b 30th August 2019 - Opportunity notice on Contracts Finder - https://www.capitalesourcing.com Link to eSourcing Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb.json.