---
title: "Case Management Software"
ocid: "ocds-b5fd17-30e5ad17-bafb-45d8-8db4-b6d8400cf51d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-30e5ad17-bafb-45d8-8db4-b6d8400cf51d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-30e5ad17-bafb-45d8-8db4-b6d8400cf51d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-30e5ad17-bafb-45d8-8db4-b6d8400cf51d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BEDFORD BOROUGH COUNCIL"
published: "2019-11-01"
---

# Case Management Software

Buyer: BEDFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-30e5ad17-bafb-45d8-8db4-b6d8400cf51d

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## Summary

Bedford Borough Council has completed a procurement process for a "Case Management Software" package aimed at enhancing casework, correspondence, and request tracking for various teams within the organisation. The procurement, classified under the Customer Relation Management software category (CPV code 48445000), was conducted through a selective method, specifically a call-off from a framework agreement. The tender period concluded on 25th October 2019, with the contract period starting on 28th October 2019 and running until 27th October 2020. The total value of the contract was £5,100, and it is located in the East of England.

This tender provides opportunities for both small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) that are adept in delivering customer relationship management solutions. Businesses that specialise in software development, particularly those with experience in case management systems and public sector solutions, would find themselves well-positioned to compete in similar future tenders, potentially aiding their growth within the public procurement market.

## Notice

Software package for casework, correspondence and request tracking for elected members, political groups, and correspondence, complaints or FOI teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e93e3b8c-4b4f-489a-9823-ce2e24ff8030 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2019 |
| Submission deadline | 25 Oct 2019 |
| Future notice date | Not specified |
| Award date | 24 Oct 2019 |
| Contract period | 28 Oct 2019 - 27 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,100 |
| Lots value | Not specified |
| Awards value | £5,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BEDFORD BOROUGH COUNCIL |
| Locality | BEDFORD |
| Post town | Milton Keynes |
| Postcode | MK42 9AP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH24 Bedford |
| Local authority | Bedford |
| Electoral ward | Cauldwell |
| Westminster constituency | Bedford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ELECTED TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 1 Nov 2019 at 13:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e93e3b8c-4b4f-489a-9823-ce2e24ff8030

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e93e3b8c-4b4f-489a-9823-ce2e24ff8030
  1st November 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-30e5ad17-bafb-45d8-8db4-b6d8400cf51d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-30e5ad17-bafb-45d8-8db4-b6d8400cf51d.json.