---
title: "UCA - Customer Relationship Management Solution"
ocid: "ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "UNIVERSITY FOR THE CREATIVE ARTS"
published: "2021-07-28"
---

# UCA - Customer Relationship Management Solution

Buyer: UNIVERSITY FOR THE CREATIVE ARTS  
Current stage: Tender  
OCID: ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db)  
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## Summary

The University for the Creative Arts is currently seeking suppliers for a tender titled "UCA - Customer Relationship Management Solution." This procurement falls under the software package and information systems industry and is an open procedure designed for purchases above the threshold. The tender is set to close on 27th August 2021 at midday, with the contract period commencing on 19th September 2021 and concluding on 19th September 2022. Interested suppliers must express interest by the deadline to access the full tender documentation.

This tender presents a significant opportunity for businesses specialising in software solutions, particularly those offering customer relationship management (CRM) systems. Companies with experience in integrating customer databases and contract management suites would be well-suited to compete. Additionally, small and medium-sized enterprises (SMEs) are encouraged to participate, as this procurement is structured to support their involvement in public contracts, potentially facilitating their business growth in the educational sector.

## Notice

UCA - Customer Relationship Management Solution UCA/2021/Marketing/CRM The University For The Creative Arts seeks to investigate the opportunities available to replace its current CRM (Radius) with an improved solution A fully functional CRM software application, incorporating an integrated customer database and a full contract management suite for supporting CRM Marketing and Campaign Management Suppliers that would like to take part in this tender process are invited to Express Interest until 27 Aug 2021 upon which they will be given access to the full tender documentation through this e-tendering system Tender submissions must be received by midday 27 Aug 2021 Please allow sufficient time to make your return as late returns will not be permitted Any questions relating to this tender should be made via correspondence on the website and can be address to the main contact as shown in the details above Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aed01129-fafc-416c-9fea-a737fe5882bb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jul 2021 |
| Submission deadline | 27 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Sep 2021 - 19 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY FOR THE CREATIVE ARTS |
| Locality | UK |
| Post town | Guildford |
| Postcode | GU9 7DS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Waverley |
| Electoral ward | Farnham North West |
| Westminster constituency | Farnham and Bordon |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48480000 - Sales, marketing and business intelligence software package

## Release History

- 28 Jul 2021 at 07:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aed01129-fafc-416c-9fea-a737fe5882bb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aed01129-fafc-416c-9fea-a737fe5882bb
  28th July 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/universityforthecreativearts/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3106c6fc-8a52-44ce-b915-a55f124277db.json.