---
title: "to outsource the out of hours community alarm call handling system.fro approx 6 year contract"
ocid: "ocds-b5fd17-312ae32f-a046-4bde-9332-9761e90f9d8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-312ae32f-a046-4bde-9332-9761e90f9d8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-312ae32f-a046-4bde-9332-9761e90f9d8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-312ae32f-a046-4bde-9332-9761e90f9d8b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE BARNET GROUP LTD"
published: "2018-08-21"
---

# to outsource the out of hours community alarm call handling system.fro approx 6 year contract

Buyer: THE BARNET GROUP LTD  
Current stage: Tender  
OCID: ocds-b5fd17-312ae32f-a046-4bde-9332-9761e90f9d8b

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## Summary

The Barnet Group Ltd is seeking to outsource its community alarm call handling system through a tender process for a contract lasting approximately six years. The procurement is classified under alarm-monitoring services (CPV code 79711000) and is located in London, United Kingdom. This open procedure tender is currently active, with submissions due by 7th September 2018. The contract period will commence on 1st January 2019 and conclude on 1st January 2025, and interested parties are encouraged to submit their expressions of interest by the deadline.

This tender presents significant opportunities for businesses, especially small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), to participate in providing vital out-of-hours alarm monitoring services. Companies with experience in call handling, emergency response, and technology integration (particularly those familiar with Jontek and DRAX software) would be particularly well-suited to compete for this contract, which involves managing calls for approximately 4,500 properties and ensuring continuity of services during emergencies and maintenance periods.

## Notice

PIN to determine if will tender specific community alarm services. review EOI's & shape any tender documentation. Consider: New provider to take all out of hours calls associated with running a community alarm centre (emergency calls, general enquiries, raising repairs for registered social landlords etc) *out of hours from 18:00pm to 08:00am following morning & 24/7 on weekends & all bank holidays *Act as our disaster recovery centre during unforeseen emergencies & system maintenance visits *Intend to retain own call centre to take calls during core hours *Majority of call centre staff would be eligible for TUPE *Use Jontek call handling software for emergency calls & DRAX for fire alarm calls (need a way for data to seamlessly transmit between 2) *Services provided for approx. 4500 properties (5000 connections) *Services provided for approx. 300 lone workers (most normal hours)information or why your organisation wouldn't express an interest is much appreciated

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f9b1d927-ebf4-4b32-bd5c-98fd484e1971 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2018 |
| Submission deadline | 7 Sep 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2019 - 1 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BARNET GROUP LTD |
| Locality | LONDON |
| Post town | North London |
| Postcode | N20 0EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI71 Barnet |
| Local authority | Barnet |
| Electoral ward | Whetstone |
| Westminster constituency | Chipping Barnet |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 21 Aug 2018 at 07:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f9b1d927-ebf4-4b32-bd5c-98fd484e1971

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f9b1d927-ebf4-4b32-bd5c-98fd484e1971
  21st August 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Alarm-monitoring-services./XW2E5E3P25
  Please follow this link to view the notice.

## Provenance

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