---
title: "ITS200581a Contact Centre Systems Support"
ocid: "ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2019-04-05"
---

# ITS200581a Contact Centre Systems Support

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e.json)

## Summary

The procurement process initiated by Leeds City Council pertains to the "ITS200581a Contact Centre Systems Support" contract, classified under the IT services sector and telecommunications equipment. The tender was completed with an award dated 30 March 2019, having a total value of £532,817. The contract period is from 1 April 2019 to 31 March 2022, and the work will be delivered in the Yorkshire and the Humber region. This public procurement was conducted through an open procedure, with the tender period concluding on 29 March 2019.

This contract represents a significant opportunity for medium to large IT service providers and telecommunications companies looking to expand their market presence. Businesses that offer consulting, software development, or support services in contact centre systems will find this tender particularly relevant. Engaging in this process could lead to long-term relationships with a major contracting authority, thus fostering growth and enhancing service capabilities.

## Notice

ITS200581a Contact Centre Systems Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff2dfed5-bbc8-48d2-a8ef-6d3dfd122609 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2019 |
| Submission deadline | 29 Mar 2019 |
| Future notice date | Not specified |
| Award date | 30 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £532,817 |
| Lots value | Not specified |
| Awards value | £532,817 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 3DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Apr 2019 at 08:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff2dfed5-bbc8-48d2-a8ef-6d3dfd122609

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ff2dfed5-bbc8-48d2-a8ef-6d3dfd122609
  5th April 2019 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=fc359cbb-aede-e811-80ef-005056b64545
  Advert

## Notice URLs

- http://www.leeds.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-313ed49d-c571-4dc0-9404-105438aa719e.json.