---
title: "Provision of T&T- ITSM Level 1 Support (Service Desk) services"
ocid: "ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-08-18"
---

# Provision of T&T- ITSM Level 1 Support (Service Desk) services

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa.json)

## Summary

The Department of Health and Social Care (T&T) is seeking IT Support services under the title "Provision of T&T- ITSM Level 1 Support (Service Desk) services". This procurement falls within the technical computer support services category and is located in London, United Kingdom. The tender process, which is now complete, involved a selective procurement method and was called off from a framework agreement. The contract was awarded on 8th August 2021, with a total value of £4,000,000, and the contract period extends from 2nd August 2021 to 1st August 2022.

This tender presents significant opportunities for businesses specialising in IT support and service desk solutions, particularly for those with the capability to provide 24-hour support. Companies that are agile and can scale their services efficiently to meet the demands of a high-volume public sector client would be well-positioned to compete. The awarded contract to Methods Business and Digital Technology Limited illustrates the potential for growth in this sector, particularly for firms that can demonstrate robust experience in managing government contracts and a solid understanding of public sector purchasing processes.

## Notice

Provision of Requirement 1 - The Provision of Service Desk IT Support and Service Desk Agents (SDAs) for Test and Trace Service Desk on a 24-hour x 365 day basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b134d97-4b6d-4aff-8e89-fbf1b2ab114e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Aug 2021 |
| Submission deadline | 1 Aug 2021 |
| Future notice date | Not specified |
| Award date | 7 Aug 2021 |
| Contract period | 1 Aug 2021 - 1 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72611000 - Technical computer support services

## Release History

- 18 Aug 2021 at 12:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2b134d97-4b6d-4aff-8e89-fbf1b2ab114e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2b134d97-4b6d-4aff-8e89-fbf1b2ab114e
  18th August 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NKIi/.2r6de76CImWj63aC4R3imRrhqzH_miVFF9973rcYCk
  1204 CCZN21A49 - Call Off Order Form_TTCom final_28072021_SIGNED_ (002)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31465649-d441-477f-873c-be77bcdb08aa.json.