---
title: "Cambridge City Council - Website and Customer Journey Strategy Review"
ocid: "ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGE CITY COUNCIL"
published: "2022-07-07"
---

# Cambridge City Council - Website and Customer Journey Strategy Review

Buyer: CAMBRIDGE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761.json)

## Summary

Cambridge City Council is seeking to enhance its online services through the "Website and Customer Journey Strategy Review" tender. This procurement falls under the Internet services category and has a total contract value of £35,800. The procurement process was conducted using an open procedure. The tender was active until the deadline of March 21, 2022, with the contract period commencing on April 27, 2022, and concluding on July 27, 2022. The location for the performance of this contract is within the region of England, United Kingdom.

This tender presents an excellent opportunity for SMEs and VCSEs specialising in digital and web service solutions to expand their business. Organisations that possess expertise in customer journey analysis, website improvements, and online service optimisation would be particularly well-suited to compete. The successful delivery of this project will not only enhance Cambridge City Council's service delivery but also provide a platform for innovative solutions from capable digital service providers.

## Notice

Cambridge City Council and South Cambridgeshire District Council are seeking a partner to support the review of their online services with a focus on the journey of website visitors in locating and understanding the available services, identifying where there are issues with that journey and make recommendations about how to improve it.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e276e98a-65b4-4b7a-92a1-455f050d49d3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2022 |
| Submission deadline | 21 Mar 2022 |
| Future notice date | Not specified |
| Award date | 7 Apr 2022 |
| Contract period | 26 Apr 2022 - 27 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,800 |
| Lots value | Not specified |
| Awards value | £35,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGE CITY COUNCIL |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB2 3QJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Market |
| Westminster constituency | Cambridge |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 6BYTHREE DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72400000 - Internet services

## Release History

- 7 Jul 2022 at 13:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e276e98a-65b4-4b7a-92a1-455f050d49d3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e276e98a-65b4-4b7a-92a1-455f050d49d3
  7th July 2022 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=95446d53-d69b-ec11-8112-005056b64545
  Advert

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-314ac62d-3af3-482a-8f77-330710ea8761.json.