---
title: "Friends and Family Test for Portsmouth Hospitals University NHS Trust"
ocid: "ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH OF ENGLAND PROCUREMENT CENTRE"
published: "2024-10-07"
---

# Friends and Family Test for Portsmouth Hospitals University NHS Trust

Buyer: SOUTH OF ENGLAND PROCUREMENT CENTRE  
Current stage: Award  
OCID: ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24.json)

## Summary

The South of England Procurement Centre has completed a procurement process titled "Friends and Family Test for Portsmouth Hospitals University NHS Trust," focusing on the services industry category, specifically customer satisfaction surveys. The project is located in Portsmouth, England (postal code: PO5 3LY). The tender process, which was conducted through a selective procurement method by calling off from a framework agreement, has reached the award stage. Key dates include the end of the tender period on 1 August 2024 and the start of the contract period on 1 September 2024, which will continue until 31 August 2027. The awarded contract, valued at £137,850, was officially acknowledged on 7 October 2024.

This tender presents significant business growth opportunities, particularly for companies specialising in customer satisfaction surveys. Given its focus on patient feedback for healthcare services, businesses that can provide insightful and thorough analysis would be well-suited. The procurement process is also inclusive of SMEs and VCSEs, encouraging smaller and socially conscious enterprises to compete. With the contract awarded to GATHER IT LIMITED, there is an emphasis on capable firms that can handle sizable contracts and deliver high-quality, analytically driven results within the defined project tenure.

## Notice

The required service was to allow Portsmouth Hospitals University NHS Trust to gain feedback from patients regarding the healthcare services they have received.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db305039-f7a2-4071-93b9-166248cc2043 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2024 |
| Submission deadline | 31 Jul 2024 |
| Future notice date | Not specified |
| Award date | 28 Aug 2024 |
| Contract period | 31 Aug 2024 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £137,850 |
| Lots value | Not specified |
| Awards value | £137,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH OF ENGLAND PROCUREMENT CENTRE |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO6 3LY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Cosham |
| Westminster constituency | Portsmouth North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GATHER IT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 7 Oct 2024 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db305039-f7a2-4071-93b9-166248cc2043

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db305039-f7a2-4071-93b9-166248cc2043
  7th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24.json.