--- title: "Support for Maritime Training (SMarT) IT Managed Service" ocid: "ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be.json" source: "Contracts Finder" current_stage: "Award" buyer: "MCA - MARITIME AND COASTGUARD AGENCY" published: "2026-02-02" --- # Support for Maritime Training (SMarT) IT Managed Service Buyer: MCA - MARITIME AND COASTGUARD AGENCY Current stage: Award OCID: ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be.json) ## Summary The Maritime and Coastguard Agency (MCA), based in Southampton, has engaged in a procurement process for providing an IT Managed Service for the Support for Maritime Training (SMarT) application. The procurement falls under the "systems support services" industry category and encompasses a wide geographical delivery area, including the United Kingdom and British Overseas Territories. This selective procurement was executed through a call-off from a framework agreement under Lot 3d of the Crown Commercial Service's Technology Services 3 framework (RM6100), concluding at the award stage. The awarded contract is valued at £704,547 and commenced on 1st April 2024, running until 31st March 2027, with two optional 12-month extensions available. This tender represents a significant opportunity for businesses involved in IT services, specifically within system support services, to grow their client base by aligning with governmental projects. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete and benefit from this procurement due to their optimal scalable solutions that can cater to varied geographical areas. Furthermore, the contract involves continual improvement packages, providing further opportunities for businesses to enhance their service offerings and secure additional revenue streams. ## Notice The MCA had a requirement for a contract to provide an IT managed service to the newly developed SMarT application to ensure that the services are secure and functional and maintained. A 2-year contract has been let for the provision of an IT Managed Service including support and maintenance, Incident Management, Problem Management, Change Management and Service Requests for the SMarT portal. Two 12-month optional extensions have been included in the contract. Provision for continual improvement packages to be costed and agreed on a case-by-case basis. An allowance of PS200k has been allowed within the contract, in addition to the 2-year fixed price. This opportunity was open to all suppliers under Lot 3d of the Crown Commercial Service's Technology Services 3 framework (RM6100). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6c44402a-4825-4609-9373-e16b9830296f | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Feb 2026 | | Submission deadline | 7 Mar 2024 | | Future notice date | Not specified | | Award date | 27 Mar 2024 | | Contract period | 31 Mar 2024 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £704,547 | | Lots value | Not specified | | Awards value | £704,547 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MCA - MARITIME AND COASTGUARD AGENCY | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO15 1EG | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ32 Southampton | | Local authority | Southampton | | Electoral ward | Banister & Polygon | | Westminster constituency | Southampton Itchen | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MADE TECH | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253200 - Systems support services ## Release History - 2 Feb 2026 at 11:08 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6c44402a-4825-4609-9373-e16b9830296f - 26 Apr 2024 at 16:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6c44402a-4825-4609-9373-e16b9830296f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6c44402a-4825-4609-9373-e16b9830296f 2nd February 2026 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/04f9b125-dad0-4e41-ad68-88115c22e787 n/a ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31656322-0d1a-4f71-8e3e-a5282bb866be.json.