---
title: "Repairs & Emergency Out-Of-Hours Contact Services (AH-257)"
ocid: "ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ALLIANCE HOMES"
published: "2019-01-18"
---

# Repairs & Emergency Out-Of-Hours Contact Services (AH-257)

Buyer: ALLIANCE HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4.json)

## Summary

The procurement process concerns the provision of Repairs & Emergency Out-Of-Hours Contact Services, managed by Alliance Homes, located in Portishead, North Somerset, UK. This tender classified under the CPV code 79512000 (Call centre) is currently in the active stage, with the tender period closing on 8th February 2019. The awarded contract is expected to start on 5th April 2019, lasting for three years with a potential two-year extension, with a total contract value of £100,000.

This contract presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs) that specialise in call handling and customer service solutions. Businesses capable of delivering efficient out-of-hours and emergency contact services would be well-suited to compete in this tender, given the focus on continuous and responsive service delivery to meet the needs of Alliance Homes and its partners.

## Notice

Provision of call handling (and potentially other contact methods) for the Alliance Homes and partners repairs contact service. The service will operate at times outside of core opening hours, some planned times inside of core opening hours together with unplanned business continuity cover. The resulting contract will initially be for a duration of three years with the possibility of a two-year extension. Further details are contained within the tender documents available through Alliance Homes e-tendering portal. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6c57aad-9719-4572-84d5-a19c46606ddc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2019 |
| Submission deadline | 8 Feb 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 4 Apr 2019 - 4 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ALLIANCE HOMES |
| Locality | - |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Jan 2019 at 11:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d6c57aad-9719-4572-84d5-a19c46606ddc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6c57aad-9719-4572-84d5-a19c46606ddc
  18th January 2019 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/alliancehomes/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.alliancehomes.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3170a14c-6327-46cc-b418-130374f050b4.json.