---
title: "Case Management/CRM system for First Contact Plus Referral Service"
ocid: "ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2023-09-26"
---

# Case Management/CRM system for First Contact Plus Referral Service

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226.json)

## Summary

The Leicestershire County Council is planning a procurement process for a Case Management/CRM system for First Contact Plus Referral Service. This opportunity falls under the IT services category and is currently in the planning stage. The engagement end date for stakeholders is set for December 26, 2023.

This tender issued by Leicestershire County Council presents an opportunity for SMEs and VCSEs interested in providing consulting, software development, and support services in the IT industry. Businesses based in the UK, particularly in England, are well-suited to compete for this contract, which aims to enhance the First Contact Plus Referral Service through the implementation of a new system.

## Notice

Case Management/CRM system for First Contact Plus Referral Service - Soft Market Testing

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d5ffefe3-907c-42aa-be9a-61f93f17dfea |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2023 |
| Submission deadline | Not specified |
| Future notice date | 26 Dec 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Sep 2023 at 13:49 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d5ffefe3-907c-42aa-be9a-61f93f17dfea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d5ffefe3-907c-42aa-be9a-61f93f17dfea
  26th September 2023 - Early engagement notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=c8bef68d-705c-ee11-8124-005056b64545
  Advert

## Notice URLs

- https://www.eastmidstenders.org/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-318e5092-406a-42ed-8c85-76a070f73226.json.