---
title: "UK SBS PS18260 - Department for Business, Energy and Industrial Strategy : Emergency Consumer Advice Line"
ocid: "ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2019-03-20"
---

# UK SBS PS18260 - Department for Business, Energy and Industrial Strategy : Emergency Consumer Advice Line

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12

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## Summary

The procurement process involves the UK Shared Business Services Limited as the buying organisation, which is contracting for the service titled "Emergency Consumer Advice Line" under the Department for Business, Energy and Industrial Strategy. This service falls within the call centre industry category and is located in the British Overseas Territories as well as other areas including the United Kingdom and Europe. The procurement stage is currently complete, with the contract awarded on 22nd February 2019, and the contract period set to commence on 1st April 2019 and conclude on 31st March 2020. The total value of the contract is approximately £99,950, having been procured through a selective method under the Crown Commercial Services Framework RM3815.

This tender presents a significant opportunity for businesses specialising in call centre services, particularly those looking to expand their public sector contracts. Companies that are well-suited to compete include small to medium-sized enterprises (SMEs) with expertise in delivering consumer advice services and support. Engaging in this contract could not only enhance a business's profile within the public procurement landscape but also facilitate growth through ongoing contracts and experience with government entities.

## Notice

******This is not a call for Competition*****Contract was procured through competition via Crown Commercial Services Framework RM3815 Contact Centre Services for the provision of an Emergency Consumer Advice line for the Department for Business, Energy and Industrial Strategy

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee1e7660-ee32-4261-b734-0e07826a4554 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2019 |
| Submission deadline | 30 Jan 2019 |
| Future notice date | Not specified |
| Award date | 22 Feb 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,950 |
| Lots value | Not specified |
| Awards value | £99,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Mar 2019 at 13:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee1e7660-ee32-4261-b734-0e07826a4554

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ee1e7660-ee32-4261-b734-0e07826a4554
  20th March 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fac4727c-e7a9-4ab8-af03-bffa0b1169ee
  PS18260 - Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31a3c6ee-cb4c-4024-b45b-2725fd0a2f12.json.