---
title: "Single Service Centre - HGS"
ocid: "ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2024-12-02"
---

# Single Service Centre - HGS

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606

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## Summary

The UK Health Security Agency has awarded a contract titled "Single Service Centre - HGS" under the industry category of miscellaneous business-related services. The contract, valued at GBP 211,876,932.50, was awarded to Hinduja Global Solutions UK Limited and involves the provision of a single service centre. The procurement was conducted through a selective method as a call-off from a framework agreement. The contract commenced on 18th January 2022 and will run until 18th January 2025. This award stage marks the completion of the tender process. The delivery locations include British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender offers significant opportunities for large-scale businesses engaged in business-related services to demonstrate their capabilities in handling extensive service centre operations. Given the prestigious nature of the awarding entity, UK Health Security Agency, the contract can be a notable addition to a company’s portfolio, enhancing their credibility and visibility in the market. Businesses with a robust infrastructure and expertise in providing comprehensive service support across multiple geographical locations will be particularly well-suited to participate in such contracts. This opportunity can potentially drive substantial business growth and expansion into new regions.

## Notice

Single Service Centre Contract with HGS UK Ltd

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b664f9e-4421-4812-a09c-31de91d3731d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2024 |
| Submission deadline | 17 Jan 2022 |
| Future notice date | Not specified |
| Award date | 18 Jan 2022 |
| Contract period | 18 Jan 2022 - 18 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £211,876,932 |
| Lots value | Not specified |
| Awards value | £211,876,932 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79990000 - Miscellaneous business-related services

## Release History

- 2 Dec 2024 at 10:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6b664f9e-4421-4812-a09c-31de91d3731d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6b664f9e-4421-4812-a09c-31de91d3731d
  2nd December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e3505f5-cb30-490d-aafd-5e128631ccdc
  (Part 1) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 DLA Redacted 14.02.2022
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b0801f35-746d-4198-8c5c-b7d04bba6926
  GWG T32-Call Off Award Letter v3.0 Signed CW
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/04c59439-49b6-4189-9f03-c7a1dcbdb81c
  (Part 2) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 DLA Redacted 14.02.2022

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606.json.