---
title: "Deskpro Helpdesk Software Licence Renewal"
ocid: "ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-01-19"
---

# Deskpro Helpdesk Software Licence Renewal

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8.json)

## Summary

The HM Revenue & Customs has awarded a contract for the renewal of Deskpro Helpdesk Software Licence through CCS G-Cloud 13. The procurement was completed under a selective method, calling off from a framework agreement. The contract period is set from January 15, 2024, to January 14, 2025. The contract value amounts to £352,800 in GBP. The buying organisation is located at 100 Parliament Street, London, England, and the procurement falls under the 'Software package and information systems' category.

This contract opportunity signifies a chance for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) businesses to engage with HM Revenue & Customs. Businesses offering software products and information systems services could find this tender particularly relevant. The tender process has now reached the award stage, with Deskpro Ltd being the successful supplier, being well-suited for businesses operating in the technology sector.

## Notice

Contract Award notice for the renewal of HMRC's Deskpro Helpdesk Software procured through CCS G-Cloud 13

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0aff0b3c-4da8-4341-9d71-81b960a54ece |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2024 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | 18 Dec 2023 |
| Contract period | 15 Jan 2024 - 14 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £352,800 |
| Lots value | Not specified |
| Awards value | £352,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DESKPRO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Jan 2024 at 13:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0aff0b3c-4da8-4341-9d71-81b960a54ece

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0aff0b3c-4da8-4341-9d71-81b960a54ece
  19th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4c5c3cb8-551a-44b9-a1e6-9c456fef8589

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31c90892-2c5a-45e9-bc1c-8fa0868c77e8.json.