---
title: "WP2159- Zendesk Licences (2023)"
ocid: "ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2023-09-04"
---

# WP2159- Zendesk Licences (2023)

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16)  
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## Summary

The Government Digital Service has awarded a contract for the provision of Zendesk licenses (2023). The procurement process was completed under a selective method, calling off from a framework agreement. The total contract value amounts to £560,250 GBP. The contract period runs from 1st July 2023 to 30th June 2024. The procurement stage was an award, with the tender period closing on 25th June 2023. The buying organisation is located in London, England, with a postal code of E1 8QS. The main procurement category for this contract is goods.

This contract presents an opportunity for businesses, especially those providing IT services related to consulting, software development, internet support, aligning with the CPV classification code 72000000. Small and medium-sized enterprises (SMEs) are particularly suited to compete in this tender. The contract with the Government Digital Service and Zendesk Inc has been active since its award on 25th June 2023. Eligible businesses equipped to deliver Zendesk licenses should consider engaging in similar public procurement opportunities.

## Notice

Provision of Zendesk licenses for ongoing support for GDS, CDIO, and CDDO live products

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/603f830b-25ca-4a67-8445-f26f35caef4b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2023 |
| Submission deadline | 25 Jun 2023 |
| Future notice date | Not specified |
| Award date | 24 Jun 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £560,250 |
| Lots value | Not specified |
| Awards value | £560,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Sep 2023 at 15:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/603f830b-25ca-4a67-8445-f26f35caef4b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/603f830b-25ca-4a67-8445-f26f35caef4b
  4th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4e93f845-4ab9-44a1-9189-7066cd3d9448
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/e6403cd2-0d84-4e0a-abb5-f4f351ef3625

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16.json.