---
title: "Out of Hours Call Handling Service & Disaster Recovery Support Service"
ocid: "ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HACKNEY"
published: "2020-04-03"
---

# Out of Hours Call Handling Service & Disaster Recovery Support Service

Buyer: LONDON BOROUGH OF HACKNEY  
Current stage: Award  
OCID: ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc

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## Summary

The London Borough of Hackney has awarded a contract for the "Out of Hours Call Handling Service & Disaster Recovery Support Service," valued at £120,700. This service is essential for supporting Hackney during national or local emergencies, including handling emergency repair calls. The contract commenced on 1st April 2020 and will run until 31st March 2021. The procurement was executed through a direct award method, with the procurement process currently marked as complete. The contract falls under the services category, specifically focusing on telephone-answering and disaster recovery services, and was awarded on 31st March 2020.

This tender offers significant opportunities for businesses specialising in emergency response services, especially those capable of providing telephone-answering and disaster recovery solutions. Small and medium-sized enterprises (SMEs) are well-suited to compete for similar future contracts, as the procurement was designed with their participation in mind. Companies that can demonstrate rapid response capabilities and a proven track record in emergency service support may find themselves positioned favourably for upcoming tenders in this sector.

## Notice

To support Hackney in the event of a national/local emergency in terms of involvement, co-operation and support of wider multi-agency emergency responses. This includes specifically handling all out of hours emergency repair calls.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d361bff-2a48-4a82-8c1a-764f9c664f6a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2020 |
| Submission deadline | 30 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,700 |
| Lots value | Not specified |
| Awards value | £120,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HACKNEY |
| Locality | HACKNEY |
| Post town | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72251000 - Disaster recovery services
- 79510000 - Telephone-answering services

## Release History

- 3 Apr 2020 at 09:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6d361bff-2a48-4a82-8c1a-764f9c664f6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6d361bff-2a48-4a82-8c1a-764f9c664f6a
  3rd April 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hackney.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31e92aa8-31af-4d7f-8c36-d0d8a42257bc.json.