---
title: "Amazon Connect for CNS Digital Enhancements"
ocid: "ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2024-11-12"
---

# Amazon Connect for CNS Digital Enhancements

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c.json)

## Summary

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for the provision of cloud-based contact centre digital capabilities to Amazon Web Services EMEA SARL, UK Branch. This procurement, under the Crown Commercial Services G-Cloud 13 framework (RM1557.13), falls within the industry category of networking, internet, and intranet software packages. The contract, covering services in both the South East and South West regions of the United Kingdom, will commence on 29 April 2024 and conclude on 28 April 2025. The procurement stage is complete, and the contract, valued at £162,000, was formally awarded on 29 April 2024, with the award notice published on 15 May 2024.

This tender presents significant business growth opportunities for firms specialising in cloud-based and digital contact centre solutions. Companies with expertise in digital enhancements and cloud technologies, such as software providers catering to NHS and public sector requirements, would find this contract particularly well-suited. Although the awarded contract is tailored towards larger enterprises, businesses aiming to partner or subcontract with Amazon Web Services EMEA SARL might benefit from this engagement.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for cloud based contact centre digital capabilities to Amazon Web services EMEA SARL, UK Branch. This requirement has been procured via the Crown Commercial Services G Cloud 13 framework (RM1557.13).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc88fb2f-5335-4ee3-b02f-07d713e36c3f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2024 |
| Submission deadline | 1 Feb 2024 |
| Future notice date | Not specified |
| Award date | 28 Apr 2024 |
| Contract period | 28 Apr 2024 - 28 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £162,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | AMAZON WEB SERVICES EMEA; AMAZON WEB SERVICES EMEA SARL, UK BRANCH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48200000 - Networking, Internet and intranet software package

## Release History

- 12 Nov 2024 at 15:57 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc88fb2f-5335-4ee3-b02f-07d713e36c3f
- 15 May 2024 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc88fb2f-5335-4ee3-b02f-07d713e36c3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc88fb2f-5335-4ee3-b02f-07d713e36c3f
  15th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/f9a2c1d6-c5e6-4f44-bb55-75ae11b86c17

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c.json.