---
title: "Helpdesk System"
ocid: "ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST"
published: "2024-04-29"
---

# Helpdesk System

Buyer: NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32

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## Summary

The Nottingham University Hospitals NHS Trust has recently awarded a contract for a Helpdesk System to Freshworks Technologies UK Limited. The procurement method was selective, involving a call-off from a framework agreement. The contract value is £35,700, with a contract period from April 1, 2024, to March 31, 2025. The tender period ended on March 22, 2024. The procurement falls under the services category, and the contract is for helpdesk and support services in the United Kingdom.

This tender for a Helpdesk System by Nottingham University Hospitals NHS Trust creates an opportunity for technology companies specialising in customer support services. Businesses offering helpdesk solutions, particularly those focusing on omnichannel customer support platforms like Freshworks, would be well-suited to compete. The selective procurement method from a framework agreement implies a pre-qualified pool of competitors, making it essential for companies to showcase their capabilities in delivering exceptional customer support and innovative technology solutions to secure similar contracts in the future.

## Notice

Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2024 |
| Submission deadline | 22 Mar 2024 |
| Future notice date | Not specified |
| Award date | 28 Feb 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,700 |
| Lots value | Not specified |
| Awards value | £35,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG5 1PB |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Sherwood |
| Westminster constituency | Nottingham East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72253100 - Helpdesk services

## Release History

- 29 Apr 2024 at 07:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113
  29th April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32.json.