---
title: "Customer experience software platforms"
ocid: "ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2023-12-20"
---

# Customer experience software platforms

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1.json)

## Summary

The Coventry City Council has awarded a contract for the supply of three customer experience software platforms under the G-Cloud 13 framework. The contract, with a value of £665,000, includes licensing, hosting, support, and maintenance services. The contract period extends from April 1, 2024, to March 31, 2027, and the tender deadline was October 17, 2023. The procurement falls under the 'Office and computing machinery, equipment and supplies' category, and the delivery address is in Coventry with the buyer being Coventry City Council.

This tender for customer experience software platforms presents an opportunity for software companies specialising in information systems, as well as technology service providers, to engage in a competitive bidding process. Businesses in the software development sector, particularly those with experience in cloud-based solutions, may find this procurement suitable for fostering business growth. The award notice was published on November 1, 2023, and GRANICUS-FIRMSTEP LIMITED was the successful supplier for this contract.

## Notice

Supply of three customer experience related software platforms including the including the licencing, hosting and support and maintenance for each. Contract has been awarded via G-Cloud 13. The G-Cloud contract includes a optional 1 year extension. The potential value of the extension has been included in the contract value.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51021d82-40d6-46d3-9ddc-c2cf0e1f8ee9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - G-Cloud 13 |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2023 |
| Submission deadline | 17 Oct 2023 |
| Future notice date | Not specified |
| Award date | 1 Nov 2023 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £665,000 |
| Lots value | Not specified |
| Awards value | £665,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems

## Release History

- 20 Dec 2023 at 20:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51021d82-40d6-46d3-9ddc-c2cf0e1f8ee9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/51021d82-40d6-46d3-9ddc-c2cf0e1f8ee9
  20th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-3206e8d4-9651-4590-8555-27da06eeb2f1.json.