--- title: "NHS 111: NHS Managed Services Telephony Infrastructure (Lot B)" ocid: "ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167.json" source: "Contracts Finder" current_stage: "Award" buyer: "NHS COMMISSIONING BOARD" published: "2024-09-25" --- # NHS 111: NHS Managed Services Telephony Infrastructure (Lot B) Buyer: NHS COMMISSIONING BOARD Current stage: Award OCID: ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167.json) ## Summary The NHS Commissioning Board has awarded a selective procurement contract for "NHS 111: NHS Managed Services Telephony Infrastructure (Lot B)" to Wavenet Limited. This contract entails the provision of cloud telephony services to manage and route calls to contact-centre agents, eliminating the need for locally installed hardware and ensuring a consistent standard across Integrated Urgent Care providers handling 111 calls. The contract, valued at £67,016,950 GBP, covers a period from 25th January 2022 to 24th January 2025, with options for extensions of up to four additional years. This procurement process was conducted via a call-off from a framework agreement, and the NHS Commissioning Board operates from Quarry House, Quarry Hill, Leeds, LS2 7UE, United Kingdom. This tender presents significant opportunities for businesses specialising in telecommunications networks and cloud telephony services, particularly those capable of delivering large-scale, high-quality solutions. The nature of the tender, being a call-off from a framework agreement, favours established providers with a proven track record in delivering similar services. With a substantial contract value and extended potential, this opportunity is well-suited for medium to large enterprises that can meet the rigorous requirements and delivery timelines specified by the NHS Commissioning Board. Engaging in such contracts can lead to a stable long-term income source and enhanced market reputation for the successful bidder. ## Notice Cloud Telephony Services - Services and functionality to manage and route calls to contact-centre agents, without the need for any locally installed hardware. NHS England (NHSE) has procured these services to be available for use by Integrated Urgent Care (IUC) providers that respond to calls to the 111 number to ensure an equal standard of telephony services are available to them. This is a three (3) year contract with the option to extend for a further two (2) + two (2) years. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c1304a4c-238e-4ca1-9233-40cce05fa53f | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Sep 2024 | | Submission deadline | 24 Feb 2021 | | Future notice date | Not specified | | Award date | 25 Jan 2022 | | Contract period | 31 Mar 2022 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £67,016,950 | | Lots value | Not specified | | Awards value | £67,016,950 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS COMMISSIONING BOARD | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WAVENET | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32412100 - Telecommunications network ## Release History - 25 Sep 2024 at 08:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c1304a4c-238e-4ca1-9233-40cce05fa53f - 25 Feb 2022 at 17:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f82de1f8-fdf9-4bce-a577-0201effe368b - 25 Feb 2022 at 17:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d9954fc-8009-4eb8-8fb2-4cfbe8f86c67 - 25 Feb 2022 at 16:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a98928a-397a-44c2-9d8a-bbefad2566b5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c1304a4c-238e-4ca1-9233-40cce05fa53f 25th September 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/f82de1f8-fdf9-4bce-a577-0201effe368b 25th February 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/3d9954fc-8009-4eb8-8fb2-4cfbe8f86c67 25th February 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/0a98928a-397a-44c2-9d8a-bbefad2566b5 25th February 2022 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-321b5159-08fc-4a76-a4f8-6ff9fb825167.json.