---
title: "Claims Management Services"
ocid: "ocds-b5fd17-321d416f-a67f-4c92-bcc6-707e946f6a26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-321d416f-a67f-4c92-bcc6-707e946f6a26"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-321d416f-a67f-4c92-bcc6-707e946f6a26.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-321d416f-a67f-4c92-bcc6-707e946f6a26.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2019-07-08"
---

# Claims Management Services

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Award  
OCID: ocds-b5fd17-321d416f-a67f-4c92-bcc6-707e946f6a26

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## Summary

The British Broadcasting Corporation (BBC) is seeking a provider for Claims Management Services to manage claims related to its corporate insurance agreements. This contract, which falls under the category of insurance services, is located in London, England. The procurement process was conducted through an open procedure and is currently at the Award stage, having been awarded to Gallagher Bassett International Ltd. The contract period is set to commence on 1st August 2019 and will conclude on 31st July 2024. The tender had its deadline for submissions on 25th February 2019.

This opportunity presents significant business growth potential for companies specialising in claims management and related services. Businesses with expertise in navigating complex claims, particularly those associated with high-profile organisations, would be well-positioned to compete. The requirement for handling both litigated and non-litigated cases, as well as coordinating with various service providers, emphasises the need for contractors who can offer comprehensive solutions in the insurance sector.

## Notice

The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention. The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract. The vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise from outside the UK. The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases. The successful provider will have demonstrated the ability to deal with the BBC groups bespoke needs, addressing the sensitivities which are inevitable within such a high profile organisation. The BBC has determined that the requirement is not suitable for dividing into Lots. Accordingly, the BBC intends to award a single contract for the requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/203c0979-7c97-477b-a3fd-2dbb0a761d0b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2019 |
| Submission deadline | 25 Feb 2019 |
| Future notice date | Not specified |
| Award date | 2 Jul 2019 |
| Contract period | 31 Jul 2019 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £1 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W12 7TP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | College Park & Old Oak |
| Westminster constituency | Ealing Central and Acton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GALLAGHER BASSETT INTERNATIONAL |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66510000 - Insurance services

## Release History

- 8 Jul 2019 at 07:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/203c0979-7c97-477b-a3fd-2dbb0a761d0b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/203c0979-7c97-477b-a3fd-2dbb0a761d0b
  8th July 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.bbc.co.uk/aboutthebbc/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-321d416f-a67f-4c92-bcc6-707e946f6a26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-321d416f-a67f-4c92-bcc6-707e946f6a26.json.