---
title: "Integrated Microsoft Teams Telephony with Direct Routing"
ocid: "ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2023-05-26"
---

# Integrated Microsoft Teams Telephony with Direct Routing

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a

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## Summary

The buying organisation, O F W A T, has awarded a contract for "Integrated Microsoft Teams Telephony with Direct Routing" under the Communications network category. The procurement method used was selective call-off from a framework agreement. The procurement timeline had a tender period ending on January 19, 2023, with a contract period from February 6, 2023, to February 5, 2025. The contract value is £12,450 in GBP. The project delivery includes Teams Voice Direct Routing, voicemail services, and training for the Ofwat IT team. The delivery addresses are in the West Midlands and London.

This tender process for the integrated telephony solution by O F W A T presents an opportunity for businesses in the services sector. Small and medium-sized enterprises (SMEs) are well-suited to compete, as indicated by the suitability criteria. Businesses offering telephony and IT services, specifically related to Microsoft Teams integration, would find this tender relevant. The award to Charterhouse Voice & Data Limited signifies a successful contract outcome, showcasing the potential for growth through public procurement opportunities.

## Notice

Awarded using Crown Commercial Service Network Services 2 (RM3808) (Lot 5 IP Telephony) Framework Agreement. Requirement: Integrated Microsoft Teams Telephony with Direct Routing Ofwat's existing telephony solution is a cloud-based service hosted in government data centres, however, it is not Microsoft Teams integrated. It will be a new solution for Ofwat to replace their existing non-Teams integrated solution based on SIP and PSTN. * Teams Voice Direct Routing to integrate with the Teams solution now used widely across the organisation. * Voicemail for everyone. * Multiple hunt groups and pickup groups. * We have approximately 300 users, however this may increase and decrease slightly. These may require porting from the existing provider. * There is no requirement for hardware. Project Delivery and Transition to Service * To be laid out and delivered within the stated timescales. * Training to be delivered to the Ofwat IT team on how to engage with Supplier for requests, support and account team. Also, enable some basic support of the solution up to a first line level, for example, how to add and remove phone numbers, assign/unassign numbers. The team consists of 8 people, 2 - 3 of which would require this training.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/16034a52-2ba6-4984-9488-ea03ee441b72 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2023 |
| Submission deadline | 19 Jan 2023 |
| Future notice date | Not specified |
| Award date | 30 Jan 2023 |
| Contract period | 6 Feb 2023 - 5 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,450 |
| Lots value | Not specified |
| Awards value | £12,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network

## Release History

- 26 May 2023 at 22:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/16034a52-2ba6-4984-9488-ea03ee441b72

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/16034a52-2ba6-4984-9488-ea03ee441b72
  26th May 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ofwat.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-321e3506-c58b-40c9-a6d4-8d64bbe9dc8a.json.