---
title: "Customer Relationship Management System in the Leisure Sector"
ocid: "ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WEST LANCASHIRE BOROUGH COUNCIL"
published: "2023-05-28"
---

# Customer Relationship Management System in the Leisure Sector

Buyer: WEST LANCASHIRE BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961

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## Summary

The West Lancashire Borough Council has initiated a tender process for a Customer Relationship Management System in the Leisure Sector. This procurement falls under the services category, with a contract value of £180,000. The deadline for submitting tenders is set for June 22, 2023, and the contract period is scheduled to start on July 2, 2023, running until July 1, 2026. The Council aims to have the new CRM system fully operational by October 1, 2023, as they plan to manage the leisure facilities in-house from that date. The opportunity is open to small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs).

This tender offers a growth opportunity for suppliers of customer relationship management solutions, particularly those specializing in software packages for leisure services. Businesses that can deliver a CRM system to enhance customer engagement within leisure facilities are well-suited to compete. With the Council's focus on managing the leisure facilities internally, suppliers who can provide efficient training and testing support for the software implementation by the specified deadline are likely to have a competitive advantage in this procurement process.

## Notice

West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department. The current facilities are as follows: 1. Nye Bevan Pool, Skelmersdale 2. Park Pool, Ormskirk 3. Burscough Racquet & Fitness Centre The facilities are currently operated on behalf of the Council by a leisure management contractor. The Council intends to operate and manage the facilities in-house from 1st October 2023. The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7c34692-d983-4980-a44d-214da88fffeb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2023 |
| Submission deadline | 22 Jun 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jul 2023 - 1 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LANCASHIRE BOROUGH COUNCIL |
| Locality | ORMSKIRK |
| Post town | Liverpool |
| Postcode | L39 2DE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD47 Chorley and West Lancashire |
| Local authority | West Lancashire |
| Electoral ward | Ormskirk East |
| Westminster constituency | West Lancashire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 28 May 2023 at 12:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d7c34692-d983-4980-a44d-214da88fffeb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d7c34692-d983-4980-a44d-214da88fffeb
  28th May 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=4f21a394-53fd-ed11-8123-005056b64545
  Advert

## Notice URLs

- http://www.westlancs.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32342f76-8f8b-48c6-bc85-01a3e4d47961.json.