---
title: "DDaT21481 Service Desk Management Solution"
ocid: "ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2021-12-01"
---

# DDaT21481 Service Desk Management Solution

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363.json)

## Summary

The procurement process involves UK Shared Business Services Limited and pertains to the "DDaT21481 Service Desk Management Solution". This contract falls within the software package and information systems category, with a total value of £14,211. The procurement was completed through a direct method under a single tender action, and the award notice was published on 1st December 2021. The contract period begins on 30th November 2021 and extends until 29th November 2022, with delivery expected at a location in CB3 0ET.

This tender presents an opportunity for businesses in software development and IT services, particularly those that can offer innovative management solutions. Small and medium-sized enterprises (SMEs) are encouraged to consider competing for future contracts in this niche, as the requirement aimed at fostering competition in the public sector. Given the scale of the awarded supplier, Zoho Corporation B.V., there is a potential market for agile companies that can deliver similar solutions, positioning them strategically for future partnerships with public sector entities.

## Notice

***Please note this is an award notice, not a call for competition*** UK Research and Innovation had a requirement for a Service Desk Management Solution Software Package. This has been sourced via a single quote with justification.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5be31f3-30df-41dc-a774-455f28039819 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2021 |
| Submission deadline | 1 Nov 2021 |
| Future notice date | Not specified |
| Award date | 2 Nov 2021 |
| Contract period | 30 Nov 2021 - 29 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,211 |
| Lots value | Not specified |
| Awards value | £14,211 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOHO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Dec 2021 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5be31f3-30df-41dc-a774-455f28039819

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5be31f3-30df-41dc-a774-455f28039819
  1st December 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-323749fa-c938-46b7-b5dd-4d62d1afd363.json.