--- title: "Railway Operations - Service Design Support" ocid: "ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HIGH SPEED TWO (HS2) LIMITED" published: "2017-02-06" --- # Railway Operations - Service Design Support Buyer: HIGH SPEED TWO (HS2) LIMITED Current stage: Planning OCID: ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-32933001-adca-11e6-9901-0019b9f3037b.json) ## Summary The procurement process titled "Railway Operations - Service Design Support" is initiated by HIGH SPEED TWO (HS2) LIMITED, a prominent player in the rail industry based in London, England. Currently, this tender is at the planning stage and aims to develop a Service Design approach that supports HS2’s Proxy Operator Strategy. Key milestones indicate that the engagement end date is set for 23 February 2018. While a formal procurement process is expected in the future, interested suppliers are encouraged to express interest by contacting the Procurement Service Manager, Michelle Brankovic, by 30 September 2016. This tender represents a significant opportunity for businesses specialising in research, development, and design support services, particularly those focused on creating user experience frameworks within the transportation sector. Companies with expertise in service design, consultancy, and creating customer experience audit environments would be well-suited to compete for this contract, potentially positioning themselves to play a vital role in shaping the HS2 customer experience and contributing to the overall success of the programme. ## Notice HS2 Ltd's Railway Operations Team is currently seeking to develop a Service Design approach to support its Proxy Operator Strategy and to inform, via the Operational Concept, early inputs during 2016/17 to the requirements for the upcoming Stations and Rolling Stock procurements. Service Design will be a critical component of the Programme's success - establishing a consistent design context for customers' experience of HS2. The Service Design approach is to sit within the context of the overall HS2 Design Vision and therefore its development needs to be integral to the wider design development work that is currently foreseen across the Company. Whilst the Service Design approach will not define the final consumer brand (that will be a matter for whatever organisation is determined by Government to be the operator of the train and station services) it will effectively create the brand "essence" providing all of the core features of the experience - visual, aural, touch, and smell that will become embedded in the technical designs against which the Railway is built. To assist HS2 Ltd in the development of the Service Design approach, HS2 Ltd wish to procure the support of a Supplier who will be required to feed into and support the following main activities: - Creation of an overarching story for HS2 Service Design; - Identification of the exact nature of the information requirements needed for the PQQ and ITT Stages of the Stations and Rolling Stock contract tender process; - Identification of the key parameters for embodying visual and reference design work within the tender information packages; - Creation of a Service Design programme built around the critical path for information requirements; - Population of a hierarchy of design priorities; - Completion of a Service and Experience Audit; - Creation of a "Design Studio" environment within which elements of the customer experience can be trialled and communicated to key stakeholders. Whilst a formal procurement process is intended to be conducted in due course (and therefore a separate notice will be published to cover this requirement should HS2 Ltd elect to conduct an open tender process), HS2 Ltd is keen to initially ascertain potential interest from the supply base in relation to this requirement. The interest expressed from amongst potential suppliers is intended to shape the procurement route going forward (i.e. in terms of whether an open tender process or framework will be used). Should you therefore be interested in tendering for this contract, suppliers are requested to express an interest by emailing Michelle Brankovic (michelle.brankovic@hs2.org.uk) by no later than 30 September 2016. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99dbeeac-fd9a-40f8-ab2c-0e2e3c16c2f5 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Feb 2017 | | Submission deadline | Not specified | | Future notice date | 23 Feb 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HIGH SPEED TWO (HS2) LIMITED | | Locality | LONDON | | Post town | East London | | Postcode | E14 5AB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Canary Wharf | | Westminster constituency | Poplar and Limehouse | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73000000 - Research and development services and related consultancy services - 79933000 - Design support services ## Release History - 6 Feb 2017 at 15:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/99dbeeac-fd9a-40f8-ab2c-0e2e3c16c2f5 - 18 Nov 2016 at 20:17 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bdec2d12-ebfd-4541-802c-f343574471a9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/99dbeeac-fd9a-40f8-ab2c-0e2e3c16c2f5 6th February 2017 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/bdec2d12-ebfd-4541-802c-f343574471a9 19th September 2016 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.gov.uk/government/organisations/high-speed-two-limited ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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