---
title: "Ofwat and Consumer Council for Water research on customer licence condition"
ocid: "ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2022-12-23"
---

# Ofwat and Consumer Council for Water research on customer licence condition

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63

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## Summary

The buying organisation, OFWAT, has awarded a contract for qualitative research on customer licence conditions in the market research services industry. The tender titled "Ofwat and Consumer Council for Water research on customer licence condition" had a contract value of £69,950 and procurement method as selective. The tender period ended on 11th November 2022, with a contract period starting on 29th November 2022 and ending on 31st March 2023 in Birmingham, England.

This award presents an opportunity for small and medium-sized enterprises (SMEs) in the services sector to participate in market research services for OFWAT. Businesses well-suited to compete would have expertise in qualitative research with household water customers and an understanding of customers' expectations regarding water and wastewater companies. The contract is awarded to WALNUT UNLIMITED LTD with a contract start date of 29th November 2022 until 31st March 2023.

## Notice

This ITT is for qualitative research with household water customers. Objectives: The objectives of the research are to understand: * Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support. * Customer views on what principles the new licence condition should include. * Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance. * The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/464dced2-7ac9-4929-856f-3188344f0b8f |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2022 |
| Submission deadline | 11 Nov 2022 |
| Future notice date | Not specified |
| Award date | 23 Nov 2022 |
| Contract period | 29 Nov 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £69,950 |
| Lots value | Not specified |
| Awards value | £69,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WALNUT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 23 Dec 2022 at 10:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/464dced2-7ac9-4929-856f-3188344f0b8f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/464dced2-7ac9-4929-856f-3188344f0b8f
  23rd December 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32b0e973-10e7-4403-aac7-250be8f77a63.json.