---
title: "GB-Norwich: Income Analytics and Engagement service 2026"
ocid: "ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING LIMITED"
published: "2026-07-07"
---

# GB-Norwich: Income Analytics and Engagement service 2026

Buyer: FLAGSHIP HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6

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## Summary

The procurement process led by Flagship Housing Limited, based in Norwich, focuses on the provision of an "Income Analytics and Engagement service 2026" and falls under the industry category of software package and information systems. The contract was awarded to Voicescape Limited, following a tender process, and is valued at £306,453.60 including VAT. The contract period runs from 1st May 2026 to 30th April 2028, covering the East of England region within the United Kingdom. The procurement stage of this contract is complete, with key dates including the tender end date of 24th April 2026 and the award date on 27th April 2026.

This tender presents key opportunities for large-scale businesses specialising in software and information systems to expand their portfolio, particularly those experienced in developing analytics tools and engagement platforms aimed at boosting income maximisation and operational efficiency. Businesses catering to the public sector, especially those with expertise in digital transformation and analytics services, would be well-positioned to engage in similar opportunities in future procurement exercises initiated by organisations like Flagship Housing Limited.

## Notice

Analytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team. Contract value for the whole contract term PS255,378 ex VAT PS306,453.60 incl. VAT Additional information: Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/73862d51-dfed-4dc0-bb37-375bbddb58be |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2026 |
| Submission deadline | 23 Apr 2026 |
| Future notice date | Not specified |
| Award date | 26 Apr 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £306,453 |
| Lots value | Not specified |
| Awards value | £306,453 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING LIMITED |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jul 2026 at 13:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/73862d51-dfed-4dc0-bb37-375bbddb58be

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/73862d51-dfed-4dc0-bb37-375bbddb58be
  7th July 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1048832312
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6.json.