---
title: "Telephony - Unified Communications and Contact Centre"
ocid: "ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOVINI LTD"
published: "2021-05-24"
---

# Telephony - Unified Communications and Contact Centre

Buyer: SOVINI LTD  
Current stage: Award  
OCID: ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71.json)

## Summary

Sovini Ltd is facilitating a public procurement process for the "Telephony - Unified Communications and Contact Centre" project, focusing on advanced telecommunications systems to bolster their customer service and operational efficiencies. This procurement is categorised under the telecommunications industry, valued at £449,701, and is located in the North West region of the United Kingdom. The contract period commenced on 24 May 2021 and will conclude on 24 May 2024. The procurement method adopted is an open procedure, and the tender period ended on 7 April 2021.

This tender presents significant opportunities for businesses specialising in telecommunications and digital transformation solutions, particularly those capable of delivering unified communication platforms and contact centre functionalities. Companies that offer innovative technology solutions and have experience in enhancing customer engagement through digital tools would be well-suited to compete in this procurement. The potential for collaboration with a major buyer like Sovini Ltd can significantly enhance the market presence and growth trajectory of successful bidders.

## Notice

Sovini intends to procure a unified communication platform and contact centre platform to support new business processes and future growth ambitions to enhance the group's digital / serve customer offer through more efficient technology.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/70694fcb-97a5-404f-bbce-6302f8c7db9b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2021 |
| Submission deadline | 6 Apr 2021 |
| Future notice date | Not specified |
| Award date | 6 Apr 2021 |
| Contract period | 23 May 2021 - 24 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £449,701 |
| Lots value | Not specified |
| Awards value | £449,701 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOVINI LTD |
| Locality | BOOTLE |
| Post town | Liverpool |
| Postcode | L30 6UR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD73 Sefton |
| Local authority | Sefton |
| Electoral ward | Netherton and Orrell |
| Westminster constituency | Bootle |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPONENTIAL-E |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 24 May 2021 at 17:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/70694fcb-97a5-404f-bbce-6302f8c7db9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/70694fcb-97a5-404f-bbce-6302f8c7db9b
  24th May 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=589524897
  Please follow this link to view the notice.

## Notice URLs

- https://sovini.co.uk/
- https://sovini.co.uk/,Unit1,HeyshamRoad

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32c1efa8-254f-4c74-a1ac-dd4fb2d59a71.json.