---
title: "Appointment of Market Research Partners - Customer satisfaction"
ocid: "ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEGAL OMBUDSMAN"
published: "2017-06-27"
---

# Appointment of Market Research Partners - Customer satisfaction

Buyer: LEGAL OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5

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## Summary

The Legal Ombudsman is seeking Market Research Partners for a contract titled "Appointment of Market Research Partners - Customer satisfaction," aimed at enhancing customer feedback mechanisms for their complaint handling services. This procurement process, which is currently in the Award stage, is classified under the market and economic research industry (CPV code: 79300000). The tender originally closed on 20th January 2017. The contract has an estimated value of £56,000 and is located in the West Midlands, England, with the contract period running from 1st April 2017 to 31st March 2018.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage with a public sector organisation focused on improving its service delivery. Businesses with expertise in market research, particularly those capable of gathering and analysing customer satisfaction data, would be well-suited to compete for this opportunity. The procurement method employed is a direct award, which may appeal to businesses looking for streamlined entry into public procurement engagements.

## Notice

The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints. From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies (CMCs). The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly. We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance. In order to do this, it is essential that we capture customer feedback and opinion in a robust and timely manner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12483b56-fe9f-453b-aaf7-9be8dc902b4f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2017 |
| Submission deadline | 20 Jan 2017 |
| Future notice date | Not specified |
| Award date | 15 Feb 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,000 |
| Lots value | Not specified |
| Awards value | £56,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEGAL OMBUDSMAN |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 9WJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | Heath Town |
| Westminster constituency | Wolverhampton North East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICM RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 27 Jun 2017 at 10:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/12483b56-fe9f-453b-aaf7-9be8dc902b4f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/12483b56-fe9f-453b-aaf7-9be8dc902b4f
  27th June 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.legalombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32c34585-5f49-4810-9f55-b349700088a5.json.