---
title: "Service Management Application"
ocid: "ocds-b5fd17-32df8751-c708-4918-a61d-dfef8a195717"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32df8751-c708-4918-a61d-dfef8a195717"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32df8751-c708-4918-a61d-dfef8a195717.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32df8751-c708-4918-a61d-dfef8a195717.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONNECTED PLACES CATAPULT"
published: "2024-12-12"
---

# Service Management Application

Buyer: CONNECTED PLACES CATAPULT  
Current stage: Tender  
OCID: ocds-b5fd17-32df8751-c708-4918-a61d-dfef8a195717

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## Summary

Connected Places Catapult is seeking tenders for the provision of a Service Management Application to manage various corporate service processes, including Incident, Request, Problem, Change, Release, Asset, Contract, Project, Knowledge, and Service Level management. The procurement falls under the Software programming and consultancy services category (CPV 72200000), with delivery in the United Kingdom. This tender, currently at the "tender" stage, was published on 12th December 2024, with the submission deadline set for 15th January 2025. The contract period will start on 28th February 2025 and will conclude on 29th February 2028. The procurement is being conducted via an open procedure (below threshold) and has a budget of £75,000 GBP.

This tender represents a significant opportunity for businesses specialising in software programming and consultancy services, particularly those equipped to handle comprehensive service management systems. It is well-suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Successful bidders can gain a foothold in the public sector market, enhance their portfolio, and establish a long-term relationship with Connected Places Catapult, a leading UK innovation centre.

## Notice

This ITT refers explicitly to the supply a Service Management system that will allow our organisation to manage Corporate Service processes in areas of Incident, Request, Problem, Change, Release, Asset, Contract, Project, Knowledge, and Service Level management. If interested in this opportunity, please register at link below if not already registered and Express an Interest to download the tender documents : https://procontract.due-north.com/Register

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/82dc061f-d338-4fa1-a9fa-37ea75183536 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2024 |
| Submission deadline | 15 Jan 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Feb 2025 - 29 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONNECTED PLACES CATAPULT |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1R 0BE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 12 Dec 2024 at 11:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/82dc061f-d338-4fa1-a9fa-37ea75183536

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/82dc061f-d338-4fa1-a9fa-37ea75183536
  12th December 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- http://cp.catapult.org.uk
- https://procontract.due-north.com/Register

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32df8751-c708-4918-a61d-dfef8a195717. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32df8751-c708-4918-a61d-dfef8a195717.json.