---
title: "GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software"
ocid: "ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CEFAS"
published: "2018-01-23"
---

# GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software

Buyer: CEFAS  
Current stage: Award  
OCID: ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f.json)

## Summary

The Cefas, located in Lowestoft, UK, successfully awarded a contract titled "GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software" on 22nd January 2018. This procurement falls under the services category, specifically focusing on IT software packages and information systems. The procurement process was conducted via an open procedure, and the contract, valued at £30,000, will commence on 31st January 2018 and conclude on 1st April 2021. Businesses interested in competing in this market should note that the tender period closed on 22nd January 2018.

This contract presents a robust opportunity for IT service providers, particularly those specialising in cloud-based software solutions or support systems aligned with the ITIL framework. Companies offering advanced service desk software that can integrate with existing infrastructures, like Microsoft systems, would be particularly well-suited. Additionally, the Cefas has indicated that the contract may be suitable for small and medium enterprises (SMEs), further encouraging a diverse range of bidders to participate in future tenders.

## Notice

The Cefas Service Desk provides an IT support service to internal and external customers (and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM). In addition to the above, the preferred solution needs to initially provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access. FOR FULL DETAILS DOWNLOAD THE FULL TENDER PACKAGE AT https://www.delta-esourcing.com/respond/8MVJFD9TX4 Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6842b635-91c0-40ef-a55b-54639201cdf8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2018 |
| Submission deadline | 22 Jan 2018 |
| Future notice date | Not specified |
| Award date | 22 Jan 2018 |
| Contract period | 31 Jan 2018 - 1 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CEFAS |
| Locality | LOWESTOFT |
| Post town | Norwich |
| Postcode | NR33 0HT |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Kirkley & Pakefield |
| Westminster constituency | Lowestoft |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48517000 - IT software package

## Release History

- 23 Jan 2018 at 11:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6842b635-91c0-40ef-a55b-54639201cdf8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6842b635-91c0-40ef-a55b-54639201cdf8
  23rd January 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=298790705
  Please follow this link to view the notice.

## Notice URLs

- https://www.delta-esourcing.com/respond/8MVJFD9TX4

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32e01026-485f-4692-bc50-bbfed7db333f.json.