---
title: "Social Media Monitoring Tool"
ocid: "ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2021-11-26"
---

# Social Media Monitoring Tool

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3.json)

## Summary

The Care Quality Commission has successfully awarded a contract for a Social Media Monitoring Tool, valued at £39,120, focused on communication and multimedia software. The procurement process was carried out through a selective method, specifically a call-off from a framework agreement. The contract period spans from 1st November 2021 to 31st October 2022, with the procurement stage reaching completion on 29th October 2021, following the tender period that ended on 2nd August 2021. This process took place in Newcastle upon Tyne, England.

This procurement offers significant opportunities for small and medium-sized enterprises (SMEs) that specialise in communication technology and social media solutions. Companies providing CRM and engagement monitoring tools would find this particularly relevant, as the Care Quality Commission seeks to enhance its capability to manage queries and evaluate proactive engagement on social media platforms. Such businesses are well-positioned to compete for similar future contracts, especially within the public sector, given their focus on services in the technology and social media landscape.

## Notice

CQC require a tool that can provide both social media CRM and engagement monitoring to enable us to effectively handle large volumes of queries received through our corporate social media accounts, and to track and evaluate the success of our proactive engagement activities on social media.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/492afa39-339f-4a34-9356-c2352ed94bd1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2021 |
| Submission deadline | 1 Aug 2021 |
| Future notice date | Not specified |
| Award date | 28 Oct 2021 |
| Contract period | 1 Nov 2021 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £39,120 |
| Lots value | Not specified |
| Awards value | £39,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 1NB |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MELTWATER (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 26 Nov 2021 at 14:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/492afa39-339f-4a34-9356-c2352ed94bd1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/492afa39-339f-4a34-9356-c2352ed94bd1
  26th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3.json.