---
title: "Non-Emergency Patient Transport Services for NHS Shropshire Telford and Wrekin CCG and Powys Teaching Health Board"
ocid: "ocds-b5fd17-32f74446-e167-4b25-9394-286efdc6b7ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-32f74446-e167-4b25-9394-286efdc6b7ea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-32f74446-e167-4b25-9394-286efdc6b7ea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-32f74446-e167-4b25-9394-286efdc6b7ea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS MIDLANDS AND LANCASHIRE CSU"
published: "2021-11-26"
---

# Non-Emergency Patient Transport Services for NHS Shropshire Telford and Wrekin CCG and Powys Teaching Health Board

Buyer: NHS MIDLANDS AND LANCASHIRE CSU  
Current stage: Award  
OCID: ocds-b5fd17-32f74446-e167-4b25-9394-286efdc6b7ea

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## Summary

The NHS Midlands and Lancashire CSU has awarded a contract for Non-Emergency Patient Transport Services to support eligible patients in the West Midlands and Wales. The procurement process, classified under special-purpose road passenger-transport services, was conducted using an open procedure and is now complete. The contract period commenced on 30th September 2021 and is set to continue for five years, concluding on 30th September 2026, with a potential extension of 24 months. The total contract value is £34,200,000, and it aims to enhance transportation accessibility for patients who cannot use standard transport options due to medical conditions.

This tender presents substantial opportunities for businesses, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in the healthcare sector. Providers that specialise in patient transport services, fleet management, or healthcare logistics could find this project particularly relevant. Competing businesses should be prepared to demonstrate their capability in delivering high-quality patient transport solutions that comply with the NHS standards, thereby potentially expanding their market presence and service offerings in healthcare logistics.

## Notice

NHS Shropshire, Telford and Wrekin Clinical Commissioning Group and Powys Teaching Health Board have jointly awarded a contract for Non-Emergency Patient Transport Services (NEPTS) for eligible patients within the local healthcare population following a successful procurement. A non-emergency transport service is provided for patients, both adults and children, who have a medical condition which prevents them from using other forms of transport to travel to and from healthcare appointments. It is not for people who require transport for financial or social reasons, or for those requiring an immediate or emergency response. The Non-Emergency Patient Transport Service will provide 24/7, 365 days per year transportation services to patients assessed as eligible for the service. The objectives of the service are to: - Provide transportation booking facilities e.g. telephone line, email, online system etc which are compliant with the accessible information standard. - Provide a dedicated local booking team(s) for patients of Shropshire, Telford and Wrekin and Powys. - Conduct patient eligibility assessments and manage demand on the service in line with commissioned activity levels. - Determine patient's mobility and moving and handling requirements to identify the type of vehicle and specialist equipment to be used for transportation/movement. - Determine patient's mental health needs for example determine the support a dementia patient would require. - Provide vehicles and transport suitable for our eligible patients according to the patient medical condition/mobility. - Provide patient transport management and liaison with the NHS providers to ensure integration and system flow. - Provide local patient travel advice and sign-posting for patients assessed as not eligible to access the transportation service. The CCG's are appointing a service provider to deliver this service for a period of 5 years with an optional 24 months extension available. The successful provider will be required to sign the prevailing NHS Standard Contract for the service and accept all terms and conditions. Please note this contract will service the newly created/merged organisations (previously) NHS Shropshire CCG and NHS Telford and Wrekin CCG from 1st April 2021 and Powys Teaching Health Board.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e44f3642-62a3-4982-9ee3-641619d344b7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2021 |
| Submission deadline | 15 Mar 2021 |
| Future notice date | Not specified |
| Award date | 12 Jul 2021 |
| Contract period | 29 Sep 2021 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,200,000 |
| Lots value | Not specified |
| Awards value | £34,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MIDLANDS AND LANCASHIRE CSU |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF7 4BF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Madeley & Sutton Hill |
| Westminster constituency | Telford |
| Delivery location | TLG West Midlands (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | E-ZEC MEDICAL TRANSPORT SERVICES |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)
- 85 - Health and social work services

### Codes

- 60130000 - Special-purpose road passenger-transport services
- 85100000 - Health services

## Release History

- 26 Nov 2021 at 17:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e44f3642-62a3-4982-9ee3-641619d344b7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e44f3642-62a3-4982-9ee3-641619d344b7
  26th November 2021 - Awarded contract notice on Contracts Finder

## Provenance

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